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Green squares on lock screen after Windows 8.1 Update 1

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JohnnyGui
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2014/04/23 10:52:45 (permalink)
 Hey all,
 
I noticed that whenever I put my PC into Sleep Mode and waking it up afterwards, green squares would pop up on my Picture Password that I use to unlock my PC (see picture below). These green squares only pop up on the Picture Password and only when waking up my PC from Sleep mode (see picture below). There are no squares on the picture password after a reboot. Browsing through pictures or gaming doesn't give these squares either.
I tried to change the picture password and I noticed that they also appear on others except for black pictures.
Clicking on the green squares makes them disappear. I didn't install anything recently except for the Update 1 of Windows 8.1 although that was 4 days ago. I had the 334.89 WHQL drivers.

 
I did a reformat after noticing this and installed Windows 8 without updating to Windows 8.1 to test this. I noticed in this scenario that there are no green squares but small green pixels on the Picture Password (see picture below). Unfortunately, immediately after the reformat Windows automatically installed the latest WHQL driver (335.23) so I'm not sure if any earlier drivers (before 334.89 WHQL) also caused this. Also, I'm not sure if these small green pixels were there before the reformat and before installing Windows 8.1 Update 1 since they are hard to notice. After updating to Windows 8.1 (that automatically installed Update 1 along with it) the green squares are back again (picture above).
 
 
 
My specs:
Windows 8.1 Pro Update 1 x64 with Media Centre,
EVGA nVidia GTX 660Ti 2 GB (not overclocked) with 335.23 WHQL driver
i5-3570K stock speed
8 GB RAM and 1 TB Harddisk.
Asrock Pro4 Z77 Mobo with latest BIOS (1.80)
 
Anyone able to reproduce this? Could it really be my GPU giving up despite the problem being so limited to the Picture Password after sleep mode and getting worse after an update??? My PC is 1,5 years old.

Hope to hear some relieving answers and a possible solution.
post edited by JohnnyGui - 2014/04/23 10:57:54

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    NordicJedi
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/23 11:44:23 (permalink)
    One of the first things I learned after going from Windows 8 to 8.1 was that I needed reinstall my drivers.  All of my drivers, including chipset, network, audio, graphics, etc.  Even though all of the drivers were already Win 8.1 compatible, random issues went away.  I did not have the same issues that you're currently having, but others have had strange things happen after updating to 8.1 before reinstalling their drivers.

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    #2
    JohnnyGui
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/23 11:53:11 (permalink)
    I did indeed reinstall all of my drivers from the Asrock website that are for 8.1 after I upgraded to 8.1 but that didn't do anything. Also, as stated above, green pixels were visible before upgrading to 8.1 so it seems unlikely that Windows 8.1 or Update 1 of 8.1 are solely the cause here. At least, that's what I'm guessing.
    #3
    _BrittonT
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/23 16:07:23 (permalink)
    If you are having issues before updating. You may want to try the card in a different pci-e slot, a different computer, and perhaps another card in this system.
    #4
    Gomez99
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/23 17:06:13 (permalink)
    Do not let Windows install the drivers for you, download the latest 337.50 BETA drivers from NVIDIA's website. Open the package up and select a custom install. Select the display driver and PhysX Driver ONLY. Also check the box for "Perform a clean install" then install the drivers.


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    JohnnyGui
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/24 06:34:59 (permalink)
    Gomez: I'm not really fond of installing BETA drivers. However, I always install my drivers the way you describe it. So far, 334.89 WHQL and 335.23 WHQL didn't fix the issue.
     
    I tried testing my video memory (thinking it could be corrupted) with a program I got from here: http://www.majorgeeks.com/files/details/video_memory_stress_test.html
    However, it just keeps giving me this error that prevents me from testing:
     
    Changing video mode to 640x480x16...ERROR (Code: -2)
    [24-4-2014 15:28:44] Test started for "Primair beeldschermstuurprogramma (NVIDIA GeForce GTX 660 Ti)"...
    Trying 32bpp RGB:888 mode...OK
    PATTERN NOT FOUND
    Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 80004001)
    NO PASS COMPLETED
     
    I tried selecting the 640x480x16 resolution manually in the settings but I noticed there is no such option. The minimum resolution on my PC is 1024x768. Selecting CUDA setting in the program also didn't help. The testing program is quite outdated so I wonder if there's any other recent and reliable software for this?
     
    #6
    EVGATech_JaesonW
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/24 07:07:35 (permalink)
    I see you've tried a few different newer drivers, but sometimes with older cards you have better luck with an older driver. For the 600 series, I recommend the 314.22 driver. It seems to fix a lot of random problems I see that are driver related on 600 series cards. Give it a clean install and see if your artifacting goes away.

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    #7
    JohnnyGui
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/24 14:47:46 (permalink)
    The nvidia website shows that the 314.22 driver is not recommended for Windows 8.1. I could try the 331.58 WHQL but I'm worried if downgrading drivers could cause negative effects because of leftovers of newer driver versions.
    #8
    EVGATech_JaesonW
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/27 06:15:13 (permalink)
    Sorry for the late reply. As long as you do a clean install of the driver by going under Custom then checking Perform a Clean Install, you shouldn't have any problems. That driver should work fine on Windows 8.1, at least in my experience.

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    JohnnyGui
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/28 07:28:13 (permalink)
    I kind of narrowed down the problem. The problem seems to occur on specific resolutions. So far I have seen it occur on 1920x1080 (my standard resolution), 1024 x 768, 1440x900 and 1600x1024. It doesn't appear when choosing 1680x1050 or 1600x900. Could this info still imply a hardware fault?
     
    I have yet to test an older driver.
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    EVGATech_JaesonW
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/28 07:42:34 (permalink)
    That would lead me to think it could be the monitor. If you can, try testing with a different display and see if you have the same issue. Also let us know what model your monitor is.

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    #11
    JohnnyGui
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/28 12:16:55 (permalink)
    I have an Acer P235H. I find it doubtful it could be the monitor since shutting it off and on again shows the artifacts in the exact same positions and numbers. Also it's only comes up on the Picture password after sleep mode; the artifacts doesn't come up in any other scenario. I could be wrong though. Too bad I don't have another monitor to test.
    post edited by JohnnyGui - 2014/04/28 12:19:27
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    JohnnyGui
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/29 06:22:54 (permalink)
    Ok, I just tried the 314.22 WHQL driver and it didn't fix the issue. I'm starting to think it could be my GPU hardware although it's just 1,5 years old
    #13
    ty_ger07
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/29 06:40:46 (permalink)
    JohnnyGui
    Ok, I just tried the 314.22 WHQL driver and it didn't fix the issue. I'm starting to think it could be my GPU hardware although it's just 1,5 years old


    If it is just a handful of incorrectly colored pixels that appear briefly only in one specific scenario, why make a big deal about it?

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    JohnnyGui
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/29 08:56:00 (permalink)
    Because it could be a hardware problem?? If it is, it could lead to further more severe symptoms later on. That's what's worrying me since this PC is relatively new. A hardware problem in a new system isn't a good sign.
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    EVGA_James
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/29 08:59:40 (permalink)
    Hello, 
     
    I do apologize for the issues you are having. I may likely be video card memory issue that is causing this. At this point I would suggest contacting our European support team for warranty options
    Tel: +49.89.189.049.11
    English: supportEU@evga.com
    Deutsch: supportDE@evga.com
    Français : supportFR@evga.com


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    ty_ger07
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/29 10:13:11 (permalink)
    JohnnyGui
    Because it could be a hardware problem?? If it is, it could lead to further more severe symptoms later on. That's what's worrying me since this PC is relatively new. A hardware problem in a new system isn't a good sign.


    It's up to you. If it were me, I wouldn't worry about it because I know resming from sleep is very hard for hardware to do due to sudden jumps in voltage. For instance, I have a laptop which won't resume from sleep without crashing or giving a red screen most of the time and it was that way straight from the factory. I just don't use sleep. You could try a higher sleep state in the BIOS if that is an option.

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    wmmills
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/29 10:37:43 (permalink)
    ty_ger07
    JohnnyGui
    Because it could be a hardware problem?? If it is, it could lead to further more severe symptoms later on. That's what's worrying me since this PC is relatively new. A hardware problem in a new system isn't a good sign.


    It's up to you. If it were me, I wouldn't worry about it because I know resming from sleep is very hard for hardware to do due to sudden jumps in voltage. For instance, I have a laptop which won't resume from sleep without crashing or giving a red screen most of the time and it was that way straight from the factory. I just don't use sleep. You could try a higher sleep state in the BIOS if that is an option.

    +1.... I don't even use sleep or hibernation at all, in any of my Windows OS' cause theres so many bugs and issues all the time, which is pretty common knowledge.Plus Windows 8 is just a mess also. I highly doubt its your card because you would be seeing strange anomaly's in all kinds of programs and states. I really don't think its your monitor either, but you can def confirm that by using it on another pc or a laptop etc.... real quick and see if the pixel issue follows it. It could be a power setting issue in your power options for windows, maybe its shutting down something too soon or incorrectly etc... or the NVidia control panel setting needs to be changed to max power instead of adaptive and then let windows control the overall power scheme in its options. What are you installing from the Asrock site? and why?!? What psu do you have and how old is it?

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    JohnnyGui
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/04/29 11:34:54 (permalink)
    Don't know why it's like that for you guys but I never had any problems, bugs or issues after waking up my PC from sleep. This is why I got surprised and worried when I saw the artifacts since everything worked flawlessly for the past 1,5 years.
     
    Wwmmills: I understand it's unlikely that my card is at fault here since it only happens on the picture password screen. For the sake of another test, I disabled the picture password to show up after sleep mode and guess what.. when I woke up my PC there weren't any artifacts. I'll borrow a monitor some time to test it. Just tried it on a laptop without knowing a laptop only has a VGA output.
    You do mention some good points about power settings, might test that later on. My PSU is a 750 watt Combat Power and it's 1,5 years old just like my whole PC.
     
    About installing from the Asrock site; I install drivers that my mobo manufacturer is recommending, is that wrong? Updating BIOS, sound drivers and LAN drivers to make them compatible with Windows 8.1 since they're testing my mobo with it.
     
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    dmkidd
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/06/05 13:41:15 (permalink)
    JohnnyGui,
     
    did you resolve this issue? I am also seeing the same on my end. I think I might need to physically re-install the GPU. it might be the PSU cables at fault.
     
    -dm
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    _Nite_
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/06/05 17:27:31 (permalink)
    ty_ger07
    JohnnyGui
    Ok, I just tried the 314.22 WHQL driver and it didn't fix the issue. I'm starting to think it could be my GPU hardware although it's just 1,5 years old


    If it is just a handful of incorrectly colored pixels that appear briefly only in one specific scenario, why make a big deal about it?



    a handful of bad colored pixels could mean a larger problem could come later, if its not the monitor itself doing that and drivers don't fix it I would RMA the card.

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    ty_ger07
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/06/05 21:24:45 (permalink)
    _Nite_
    ty_ger07
    JohnnyGui
    Ok, I just tried the 314.22 WHQL driver and it didn't fix the issue. I'm starting to think it could be my GPU hardware although it's just 1,5 years old


    If it is just a handful of incorrectly colored pixels that appear briefly only in one specific scenario, why make a big deal about it?


    a handful of bad colored pixels could mean a larger problem could come later, if its not the monitor itself doing that and drivers don't fix it I would RMA the card.


    I understand why you would take that position, but I would ask you to consider the effects of coming out of sleep with an abrupt change in voltage and performance level. Also consider how common it is for waking from sleep state to cause these sorts of issues. If this issue never occurs any time other than waking from sleep and this issue does not cause a issues with system reliability, why make a bigger deal out of it? I personally would ignore the 'problem' completely and only consider further action if it coincides closely with the end of my video card warranty period.

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    JohnnyGui
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/06/14 04:35:10 (permalink)
    dmkidd
    JohnnyGui,
     
    did you resolve this issue? I am also seeing the same on my end. I think I might need to physically re-install the GPU. it might be the PSU cables at fault.
     
    -dm




    The issue is still there on my end. Installing 337.88 WHQL drivers didn't fix it. What are your specs? Can you post a screenshot of the problem?
     
    Ty_ger07: Could you please provide me with some links about how common these sorts of issues are after waking from sleep?
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    JohnnyGui
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    Re: Green squares on lock screen after Windows 8.1 Update 1 2014/07/06 09:18:16 (permalink)
    UPDATE:
     
    Thought I'd give you guys an update about the problem; I have been using a new Lock screen picture since a while (not a different picture password mind you) and the issue hasn't ocurred since then. Using the old Lock screen picture again brings back the problem. Something that might plead against a hardware issue?
     
    dmkidd: Have you tried a different lock screen picture?
     
    #24
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