Hi,
I've purchased a Geforce GTX560ti PN: 01G-P3-1560-KR from a Brazilian shop a few years ago.
On January, I notice that the card was making a lot of noise and when I opened my case to take a look at it, I've noticed that the fan was broken.
Sent an e-mail to support and opened a ticket.
They instructed me to open an RMA and that's what I did. RMA approved, I sent the card to the US using postal service.
I was checking the status from the Support page everyday and this is the last response that I got from the site:
Shipping Out Option Selected: UPS Worldwide Expedited
Part Number Out: 02G-P4-2660-KR
Status: Pending
Next Step: Preparing to Ship Product
On February 14, Raphael Peterson (), sent me an e-mail telling me that my card was out to delivery.
I've talked to him because the part number was different from the site. He sent me this one 01G-P4-3650-KR and I was expecting the one from the site 02G-P4-2660-KR.
I did a lot of research about the card that was coming to my house and a lot of reviews were saying that the performance was worse than the original card:
You guys said the the replacement card was the same card or greater performance than the original one. That's what I said to Raphael.
He understood and we agreed that I was going to resend the 650ti back to him.
I asked if I could receive the one that was on the RMA page (02G-P4-2660-KR), he said that was ok but I was going to wait a little bit because he would talk with the US office about this.
He received the card back and everything was going ok until this point.
After that, I've noticed that when I was opening my RMA status from the EVGA site, the site was saying that I didn't have any open RMA.
I sent a skype message to Raphael asking about this and he said that everything was ok, that I shouldn't worry and I was going to receive my card back.
The thing is I still waiting for my new card to arrive. When I sent an e-mail to support, all I got is: We're having trouble with the customs, you're gonna receive the card ASAP.
Look guys, I've sent the card on JANUARY. It's been 3 months...
I got the other card and sent back, support confirmed that received the card back on February 14.
It's been 1 month and half since this ocurred.
I know that EVGA is having a lot of trouble with Brazilian Customs, but if you have a lot of information in Portuguese (br.evga.com, EVGA Brazil Facebook Page) at least tell your costumers that they are going have a lot of headaches when they need a RMA.
At least tell your costumers what are you guys doing to fix these problems and when you're going to fix.
I don't have feedback from support and I still don't know when I'm gonna receive my card.
I'm a member from a Brazilian Forum about hardware and found 2 more people having the same problem with EVGA RMA.
Same problem as me, they sent the faulty card on february and they are still waiting for the new card.
A few years ago I used RMA from Seagate when I got a faulty HD. They took care of everything, all I got to do was send the HD to the Brazilian office.
They took care of the shipping to the US, the shipping back from the new one... And I received at home with no headaches at all.
If they can passtrough the customs, why EVGA can't?
This is the RMA#: 542114000754