Re:Evga don't respect australian customers
2010/04/04 16:41:05
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SiriusDragon
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Re:Evga don't respect australian customers
2010/04/04 16:43:14
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Meh. Stupid government :-\ Anyway, I'll bypass the retailers/government and import stuff myself. I feel bad now for posting in this thread as I *DO* like EVGA and it wasn't MY intention to flame them to death about this, I can't speak for others however... It's just unfortunate that stuff down here has such a stupid markup. Especially now that I have the money to spend, lots of (expensive  ) hobbies, and I'm earning it myself, I really do want good value for money. I just had a thought though, why can't evga sell to us directly? Not financially worthwhile? Or logistically impossible? I guess what I'm saying is that I wish I could go to the US site, place an order, wait a few weeks, recieve the parts. I've done that with Sidewinder for my watercooling setup and it was a painless process. PS. Move to America? No way.... no offence >.>
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Re:Evga don't respect australian customers
2010/04/04 16:51:31
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the only problem with importing evga or any pc parts is if you get defective products your basicaly shagged.so i pay the premium and go through the local computer shop life has always been like this if you live down under the 480 is just under a 1000 dollars here
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Re:Evga don't respect australian customers
2010/04/04 17:00:27
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warthorn I decided to look around some Australian e-retailers to see if there was any merit to your argument. Here is an example, scroll through the pages and compare EVGA prices to every other manufacturer: http://www.shopbot.com.au...=search&kw=gtx+260 Just like in the US and anywhere else, EVGA prices are right in line with every other Nvidia manufacturer. There are a few cheaper prices from the less desirable board partners (i.e., Leadtek)... Just like in the US. If you dislike EVGA prices, either buy one of the unreliable brands, or pay the premium like the rest of us. If your problem is with inflated prices on all imported electronics from Nvidia (and others?) in general, then take it up with your government, or if it is so incredibly important to you, move to the US. What you are doing right now is trying ("trying") to drag a company's good name through the mud for doing something malicious and greedy -- when in fact that company is doing nothing of the sort. There is simply no logical or rhetorical way you can wiggle around the fact that the other board partners are charging the same prices as EVGA. There must be other factors that lead to the pricing you see. Thank you.. +1!
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Darron
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Re:Evga don't respect australian customers
2010/04/04 17:10:04
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Yeah well if I lived in the US im sure I would be fine with the situation as well, But I do not and I assure you If you had to pay what we pay you would feel entitled to some explanation as to why you have to pay so much more  . I think a global warranty with different warranties due to local legislation for different countries is entirely plausible, They currently do it anyway they just need to work on completing the APAC web section of the website. If you buy it direct you save 10% GST from every link in the chain of distribution you cut out you would still require EVGA Australia though to ensure they get from point A to B in quantities that have been preordered to reduce shipping and to help out in case of RMA support.
post edited by Darron - 2010/04/04 19:28:03
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Re:Evga don't respect australian customers
2010/04/04 17:20:38
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i dont know if this helps any but this is about the only evga etailer that will do international shipping that i know of if you want to cut out the middle man. http://www.ewiz.com/index.php
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Pala22
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Re:Evga don't respect australian customers
2010/04/04 20:13:12
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dwoodward Darron Thats my point Halo the 4 way SLI is way over the top to be realistic $830 I saw I advertised for in Australia its priced at $500 US I did the calculation and $500 US is $566 AU thats a $264 differance and I get no stepup now I don't know about you but that kind of markup is ridiculous. Have you never heard what it costs to ship a 500 dollar item thru borders? That's like 150 dollars in itself. Plus the cost of the shipping could easily be 100 dollars... Don't blame EVGA, blame greedy governments and the shipping companies. In my opinion that is no mark up at all. Quote from another forum with this same discussion "Yeah I had the exact same thought earlier this week. I'm in the same boat as not knowing anyone in the US. Placed an order for a GTX470 yesterday through sabrepc.com, they charge ~$74 for Fedex postage. Counting postage and the (current) exchange rate its working out a saving of over AUD130.00!!" And from the Australian Customs website " All goods (except for tobacco products and alcoholic beverages) may be imported duty and tax free if their value is $1,000 or less." EDIT: After reading up on import costs for most items when over the AUD1000 it is a Duty of 5% and G.S.T of 10% and that does not add up to the $130 gap in the price of the 470
post edited by Pala22 - 2010/04/04 20:25:05
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Moltenlava
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Re:Evga don't respect australian customers
2010/04/04 20:21:38
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EVGA Australia works exactly the same as EVGA Europe so your not the only segment/market getting a "bum deal" by EVGA, only those in the US/Canada and possibly 1 other part of South America enjoy the real EVGA experience. The European website does the exact same thing, it links to the US website for the most part. The worst thing is even if an EVGA Office opens up in your market segment EVGA US has no control over them what-so-ever, just because EVGA US does something doesn't mean the EVGA in your market/segment will offer the same.
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Re:Evga don't respect australian customers
2010/04/04 20:22:24
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to be honest if there was a apac cart we wouldn,t used the other vendors,
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KMoore4318
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Re:Evga don't respect australian customers
2010/04/04 20:41:26
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I would contact your representative , or government official, and complain about VAT, as it seems like the biggest value of the value added Tax, is the revenue the government makes, off the backs of it's citizens, even the taxes placed on the manufacturers, just get passed onto the consumer, as well as shipping charges. I would be willing to bet that EVGA could give better prices in both Europe and Asia, If you could convince your government to allow those products to be sold Tax and Duty Free, I would also imagine, you could get a lot more vendors to carry the product, if the government would pick up the shipping fees. I would assume that the cost of manufacturing the board would be the same regardless of destination, as the board itself cares not where it is sold, and I would imagine that the profit margin, or mark up is the same.( although adjusted for currency exchange ), so all that leaves is the cost to provide the product. which would be beyond EVGA's control. I know where your coming from, and feel your pain, I picked up a bottle of Purtorican Rum in Rosy Rhodes, for $2, that same bottle down the road at my local package store is over $8, a large bottle of Canadian Mist was <$20 at the duty free border crossing, but is over $45 here. I stayed in a decent hotel in Cambodia for $10 a night, a similar room down the road is $45. I wanted to send my wifes brother a $600 laptop, but Fed EX wanted $423 to air mail it to him, even sending him the cash through the bank was $45. I ended up letting A uncle take it when he went on vacation, and the airlines charged $100 for additional baggage. What comes out of your pocket, is directley related to how many people have their hands in it.
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Flint 1760
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Re:Evga don't respect australian customers
2010/04/04 20:57:28
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Unfortunately getting any government official/politician to give up a federal/state/VAT/GST/PST tax revenue income is akin to trying to take a juicy soup bone from a hungry junk yard dog.
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Re:Evga don't respect australian customers
2010/04/04 21:04:19
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could someone link me to evga australia this must be fairly new thanx
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Re:Evga don't respect australian customers
2010/04/04 21:08:26
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5thduke could someone link me to evga australia this must be fairly new thanx On the main page select (Region) Australia? Am I wrong? :/
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Flint 1760
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Re:Evga don't respect australian customers
2010/04/04 21:14:11
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Re:Evga don't respect australian customers
2010/04/04 21:14:27
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thanx xray im a bit confused on a google search it says shadow entertainment but there site is messed up then i read they went broke lol
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Re:Evga don't respect australian customers
2010/04/04 21:21:01
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5thduke thanx xray im a bit confused on a google search it says shadow entertainment but there site is messed up then i read they went broke lol
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Re:Evga don't respect australian customers
2010/04/04 21:22:39
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Re:Evga don't respect australian customers
2010/04/04 21:22:58
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XrayMan 5thduke thanx xray im a bit confused on a google search it says shadow entertainment but there site is messed up then i read they went broke lol lol I'm thinking that's not right...
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Re:Evga don't respect australian customers
2010/04/04 21:25:54
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hey thanx you guys, i did all that but i entre the link thinking i can pre order somthing from evga au and cant see how its possible its just advertising products ..
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xxrabid93
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Re:Evga don't respect australian customers
2010/04/04 21:40:43
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tuaamin13 Seriously, currency conversion only applies to when you purchase something with one currency that's priced in another. That's the only time it applies. There are other factors involved in pricing -- trade agreements, tarrifs, general market forces (I can charge $90 AUD for a game because people will pay that sort of argument). While you pointed out Intel vs EVGA, there could be additional market forces at stake. Where does Intel fab? Is it getting shipped from there? It's probably not the same place the EVGA fabs. For instance, I believe the Core i7s are from Costa Rica or Malaysia. There are different tariffs in place for different countries and for different types of items (electronics, textiles, etc). With the Global Warranty that you want, you run into the issue of consumer protection laws that have to be made to jive with all ordinances. EU laws have different requirements from US, which is why they have lifetime warranties in the US with 1 year unregistered, and EU is 2 yrs unregistered/10 registered. http://www.evga.de/warranty/ So while it's trivial to offer warranty service for the price of postage you'll find that all prices would go up if they had to design a warranty that met every country's requirements. That. And... warthorn I decided to look around some Australian e-retailers to see if there was any merit to your argument. Here is an example, scroll through the pages and compare EVGA prices to every other manufacturer: http://www.shopbot.com.au/search.asp?page=1&position=search&kw=gtx+260 Just like in the US and anywhere else, EVGA prices are right in line with every other Nvidia manufacturer. There are a few cheaper prices from the less desirable board partners (i.e., Leadtek)... Just like in the US. If you dislike EVGA prices, either buy one of the unreliable brands, or pay the premium like the rest of us. If your problem is with inflated prices on all imported electronics from Nvidia (and others?) in general, then take it up with your government, or if it is so incredibly important to you, move to the US. What you are doing right now is trying ("trying") to drag a company's good name through the mud for doing something malicious and greedy -- when in fact that company is doing nothing of the sort. There is simply no logical or rhetorical way you can wiggle around the fact that the other board partners are charging the same prices as EVGA. There must be other factors that lead to the pricing you see. That. And... Now for my little take on this subject. I will make a couple points in my little talk below. EVGA is a business. Yes, they may have the best or one of the best customer services, but in the end, they are still a business. You know what successful businesses do? They go where the money goes. Right now, North America is where EVGA, along with most other businesses, see the most money, and profit margin at (ignoring the fact that America's economy is in the crapper currently). Businesses try to make the most possible money, with spending the least amount; as simple as that. Now you may be thinking, "what about all the super-fancy stuff EVGA makes, like the 4-way sli or the SR-2?" I will admit, those are very niche products, but those are only 2 of EVGA's huge line of products. And, even though they are damn expensive, i guarantee you EVGA is making a mighty fine profit margin on them, as well as all thier other products. Even if they lost money on those two high-end examples i gave, i guarantee the profit margin from all their other parts would more than make up for it. EVGA is one of many manufacturers of graphics cards and mobos. Other in this thread have clearly shown that their prices are in line with other manufacturers, no matter the region. This is called competition. To reiterate this point, if other companies like XFX or ASUS lower or raise thier prices, EVGA will too. In North America, EVGA's prices are in line with other manufacturers. Though they may be a bit more, EVGA offers superior service (obviously an opinion, but still a relevant point), for North America. In Australia, if other manufacturers price thier products high, so will EVGA. It's as simple as that. So why not complain to all the manufacturers for having high prices, not just EVGA? Now i consider myself a performance junkie, not an EVGA or any manufacturer fanboy. Though i have an EVGA mobo and vid cards, i feel that EVGA at this current point in time, offers the best performance for my budget. I have many other brands of cards and mobos, that i feel offer better performance than EVGA or offered better performance at the time (referencing old hardware). So i ask you this. Does EVGA offer the best service and performance for the best price for you? It all comes down to personal needs of balancing price, performance, and service. I am not telling you to shun EVGA forever, but think about this. For now, buy the cards or mobos that you deem to suit your needs, whether they be EVGA or not. Then if EVGA comes out with a branch in Australia, go back to them, and get thier products. My last point, i promise.  Like i (and others) have pointed out, EVGA is a business. To tell you the truth, even though they may have great service and make you feel like you are important to them, you aren't. One person in their entire customer base isn't going to make a difference, and they could care less about what you think. BUT, if you get say, a couple thousand people to ask for an EVGA Australia store, and show that they would have a strong customer base, and show that they could make a good profit and overhead there, then that could, and most likely would, make a difference, and possibly get them to speed up the development of an EVGA Australia chain. /rant
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[HazMatt]
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Re:Evga don't respect australian customers
2010/04/04 22:12:27
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xxrabid93 To tell you the truth, even though they may have great service and make you feel like you are important to them, you aren't. /rant Sorry to burst your bubble, but EVGA is still expanding as a company. Compared to other major system and hardware manufacturers, they are small. And they do their best as a growing company in the US to expand globally. Doing this requires many many years of a slow progression, especially during times of slowing consumer activity. They are just beginning to gain momentum in the EU front, but are still doing their best in the APAC region, and it's not as easy as it sounds. Like AU customers have complained, it's very costly to import, which means less product and less drive to buy it. And while people in the EU complain about additional taxes, this has nothing to do with EVGA at all - it's the polices of their own countries. Do you want to know why these bigger companies can have huge stocks of products at lower prices in all of these regions? Because they have the resources to do so. They have the factories in all of these regions, and they are huge. And the trade-off of that is, you are treated more of a statistic - an Account Number, not a customer. I ask this question to all of you in this thread: If you honestly believe that EVGA does not care about it's customers to do it's best at expanding globally, beyond North America, while retaining it's unmatched customer service, then I challenge you to contact Dell, HP, or ASUS, just to name a few, and see for yourself if you can get that same treatment - not someone halfway around the globe reading off of a script. Australia has a huge customer base, and that's awesome! But any growing company getting a footprint in a overseas country does NOT happen overnight. If any AU members have an issue with EVGA service in their region, contact EVGA_DuaneB
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xxrabid93
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Re:Evga don't respect australian customers
2010/04/04 22:26:14
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[HazMatt] xxrabid93 To tell you the truth, even though they may have great service and make you feel like you are important to them, you aren't. /rant Sorry to burst your bubble, but EVGA is still expanding as a company. Compared to other major system and hardware manufacturers, they are small. And they do their best as a growing company in the US to expand globally. Doing this requires many many years of a slow progression, especially during times of slowing consumer activity. They are just beginning to gain momentum in the EU front, but are still doing their best in the APAC region, and it's not as easy as it sounds. Like AU customers have complained, it's very costly to import, which means less product and less drive to buy it. And while people in the EU complain about additional taxes, this has nothing to do with EVGA at all - it's the polices of their own countries. Do you want to know why these bigger companies can have huge stocks of products at lower prices in all of these regions? Because they have the resources to do so. They have the factories in all of these regions, and they are huge. And the trade-off of that is, you are treated more of a statistic - an Account Number, not a customer. I ask this question to all of you in this thread: If you honestly believe that EVGA does not care about it's customers to do it's best at expanding globally, beyond North America, while retaining it's unmatched customer service, then I challenge you to contact Dell, HP, or ASUS, just to name a few, and see for yourself if you can get that same treatment - not someone halfway around the globe reading off of a script. Australia has a huge customer base, and that's awesome! But any growing company getting a footprint in a overseas country does NOT happen overnight. If any AU members have an issue with EVGA service in their region, contact EVGA_DuaneB Point duley taken. I agree with you completely about the expanding part, and how EVGA is a smaller company. But the way you quoted me, it makes me look very harsh, which in that sentence of mine you quoted, i guess i am. I probably should have worded it differently. "EVGA cares about its customers, but one, or even 10 people complaining about lack of support in a region isn't going to get EVGA to setup a branch there." Which, relates back to my saying: xxrabid93 BUT, if you get say, a couple thousand people to ask for an EVGA Australia store, and show that they would have a strong customer base, and show that they could make a good profit and overhead there, then that could, and most likely would, make a difference, and possibly get them to speed up the development of an EVGA Australia chain. I am not saying EVGA won't set up an Australian branch, or isn't trying to. I guess this relates to what you said HazMatt. EVGA won't setup an Australian branch in 1 day, even 1 month. It does take a long time to setup a branch in a whole new region, like you and many others have said.
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Re:Evga don't respect australian customers
2010/04/04 22:40:41
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you need to take into account that we love the evga brand and are loyal hence the reson we are moaning we dont want to go to another brand, sure i could get a gigabyte x58 mobo for half the evga x58 offering but i like others dont want that, but yet we would like a better chanel to purchase, we also dont expect to buy from a apac cart at the same price as the US + currancy conversion, we do expect we would pay more but not the extra $200.00+ more in some cases
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dwoodward
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Re:Evga don't respect australian customers
2010/04/04 23:14:42
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Pala22 dwoodward Darron Thats my point Halo the 4 way SLI is way over the top to be realistic $830 I saw I advertised for in Australia its priced at $500 US I did the calculation and $500 US is $566 AU thats a $264 differance and I get no stepup now I don't know about you but that kind of markup is ridiculous. Have you never heard what it costs to ship a 500 dollar item thru borders? That's like 150 dollars in itself. Plus the cost of the shipping could easily be 100 dollars... Don't blame EVGA, blame greedy governments and the shipping companies. In my opinion that is no mark up at all. Quote from another forum with this same discussion "Yeah I had the exact same thought earlier this week. I'm in the same boat as not knowing anyone in the US. Placed an order for a GTX470 yesterday through sabrepc.com, they charge ~$74 for Fedex postage. Counting postage and the (current) exchange rate its working out a saving of over AUD130.00!!" And from the Australian Customs website "All goods (except for tobacco products and alcoholic beverages) may be imported duty and tax free if their value is $1,000 or less." EDIT: After reading up on import costs for most items when over the AUD1000 it is a Duty of 5% and G.S.T of 10% and that does not add up to the $130 gap in the price of the 470 Maybe you forgot that no company would be stupid enough to ship only 1 board at a time. They would of course ship batches of 20-30 minimum. That is well over 1000 value.
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EVGA_DuaneB
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Re:Evga don't respect australian customers
2010/04/05 03:19:24
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I would like to thank you all for contributing to this thread. I believe there are a few things which need clarification and firstly EVGA does care about our customer base - globally. This is why we have such a forum, tech support and active moderators. EVGA is such a company where support and a wide community is a priority. Let me discuss the pricing of the Fermi range in AU. The following are all factors which influence the final pricing and this is the situation for all NVIDIA vendors... Let me point out that we are in line with every other vendor in AU from a pricing perspective. - Currency Conversion USD > AUD
- Import Duty Taxes
- Advance Govt Tax
- GST (10%)
- Freight Charges, (Ocean, AIR or Priority Express. - Weight, carton size, qty and service)
- Freight Insurance (Dependant on the total value in USD and the type of goods imported)
- Allocation (Launch product is highly allocated product, resellers or the market generally will pay higher price or balance the cost against a ratio of low end models for allocation so they have some of the limited stock on launch, it happens in all businesses globally, this is not restricted to EVGA)
- Priority Stock (Price paid to get product before anybody else, that is before any other vendor, distributor or reseller)
- Shelf & stocking Fees - (Insurance, Cashflow, Inventory space)
- Admin fees
- Staff and handling costs
- Credit Insurance
- Margin (Distributor, reseller)
- Local Delivery Fees ( Costs to deliver the product to reseller, Distributors offer free freight as incentive to channel)
- Marketing funds
- Bank & transaction fees (The cost for the transaction to pay for the goods, invoicing, purchasing etc)
- RMA processing costs
Let me also express these are bulk quantities imported into AU, high volume and high value, so this is not as simple as converting 1 item into an AUD figure.
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Re:Evga don't respect australian customers
2010/04/05 03:27:38
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thanks for the rundown on the costings duane,
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rjohnson11
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Re:Evga don't respect australian customers
2010/04/05 03:30:51
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mdedrick
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Re:Evga don't respect australian customers
2010/04/05 03:48:00
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~ Some intel lga775 board ~ ~ E2140 Dual Core 1.6ghz @ 1.8ghz ~ ~ 9800 gtx+ Core : 775mhz ~ ~ 40gb ide ~ ~ 1.5gb 533mhz DDR2 ram ~ ~ 300w Dell Psu ~ ~ Intel Stock heatsink ~ ~ DELL 15" LCD 1024x768 ~ ~ XP 32-bit ~ 3dMark06 - 7,100
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EVGA_DuaneB
EVGA Australia
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Re:Evga don't respect australian customers
2010/04/05 03:55:24
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There are some points I noticed through this thread need some clarification... The AU market is already saturated and dominated by some big brands, so for any newcomer to the market this is a difficult challenge. EVGA is growing very quickly, we are expanding and with progression we will introduce features when we have the available infastructure. Warranty in AU is handled through the local channel, for faulty product return it to your reseller. We have an agreement with our distribution partners that faulty product is replaced with new - An equivalent or better performing product. This process shortens the lead-time for replacement product and lowers cost of local postage. The shopping cart: This is difficult to introduce without the supporting infastructure and there are priority targets to reach before we can implement the into APAC region. We also need to be cautious as this might also have a negative impact on the local channel, remember no other vendor offers this in the AU market. However, we will continue to work on this and may be able to release with some limitations in its early stages.
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vlad01
CLASSIFIED Member
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Re:Evga don't respect australian customers
2010/04/05 04:32:44
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Duane? I have a 9800gtx that needs to be RMAed. I got it from Pccasegear at launch. I just haven't bothered yet to do anything about it. What would the rma procedure be for that ?
My computers are liquid cooled while my vehicles are air cooled.
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