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SiriusDragon
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Re:Evga don't respect australian customers 2010/04/04 02:31:41 (permalink)
My random bablings on this issue...

I've had some great dealings with EVGA Australia (Hi Duane!). I got a Classified E759, and when it died I got a replacement pretty damn quickly. I still have my vanilla X58 too, it was a nice board as well.

I'm not blaming EVGA for the high GTX 4xx series prices either, because every manufacturer is doing it, even budget ones like Palit and Inno3D!

Steam is another great example of Aussies being given the shaft. Not in all situations thankfully (I got SupCom 2 for $50usd for example), but with some it's just crazy ($90usd for CoD MW2??? you've gotta be kidding me!). The whole 'the price is high due to the exchange rate' excuse just doesn't work any more, as we're almost at 1-1 parity with the US dollar.

Shipping physical stuff, they have excuses atleast. I do buy things from overseas and it can get expensive, no denying that. But blaming JUST that for the high price? Seems a bit much... But I'm naieve when it comes to some things, so maybe there are some stupid government taxes or whatever that jack up the prices. It wouldn't supprise me if there was! Governments love taxes...

Anyway, in conclusion. I love EVGA, I love my Classified, and I'm looking forward to getting some GTX 480 HydroCoppers. It's just that I certinally won't be buying them locally, it's just too expensive.

PS. Copy/Paste from another thread to emphasise the cost issue:

Cheapest, STOCK, NO FRILLS, NOT BRAND NAME, GTX480 in Australia = $650 USD aprox
Palit GTX 480
http://www.megaware.com.au/index.php?main_page=product_info&cPath=254_256&products_id=101071

EVGA GTX 480 HydroCopper FTW = $650 USD
http://www.evga.com/produ...0400%20Series%20Family

Cost of postage? Probably not that much, even if I ordered 3. And I have friends who can do that for me. So for around $2200AUD, I can have 3 HydroCoppers instead of 3 stock cards!

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#31
EVGA_DuaneB
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Re:Evga don't respect australian customers 2010/04/04 02:34:10 (permalink)
vlad01

i want the hydro cooper come to think of it i never seen one of any of evga's cards in Aus


Yes, The Hydrocopper wil be available in AU. I wil be introducing into the market roughly 1 - 2 weeks.
 
 
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Raiderfan001
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Re:Evga don't respect australian customers 2010/04/04 02:41:20 (permalink)
Did anyone else think of Kanye West when reading the thread title? lol

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SiriusDragon
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Re:Evga don't respect australian customers 2010/04/04 03:01:50 (permalink)
EVGA_DuaneB

vlad01

i want the hydro cooper come to think of it i never seen one of any of evga's cards in Aus


Yes, The Hydrocopper wil be available in AU. I wil be introducing into the market roughly 1 - 2 weeks.
 


ZOMG! That's great news.

However there's still the worry of the price :-\ *shudders at the thought of paying over $1000 for a single video card again*

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Re:Evga don't respect australian customers 2010/04/04 03:26:28 (permalink)
You're trying to convert U.S. dollars into Australian currency and that is not a proper analysis of common currency cost.

            
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SiriusDragon
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Re:Evga don't respect australian customers 2010/04/04 03:40:16 (permalink)
OK, so I don't totally understand currency conversion.

So what is a more accurate way of doing it?

I suppose what we all want is transparency. ie. This tax + this fee + this problem + this profit = total cost.

That way we can see what's going on and why. As it is now we're mostly guessing.

Also, I guess the $1000 video card thing is a bit of a joke... I'm sure they won't really cost that much, surely?

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Re:Evga don't respect australian customers 2010/04/04 03:51:17 (permalink)
SiriusDragon

OK, so I don't totally understand currency conversion.

So what is a more accurate way of doing it?

I suppose what we all want is transparency. ie. This tax + this fee + this problem + this profit = total cost.

That way we can see what's going on and why. As it is now we're mostly guessing.

Also, I guess the $1000 video card thing is a bit of a joke... I'm sure they won't really cost that much, surely?


New here cause I'm looking at getting a 480 Hydrocopper, but with the current price for the stock 480 at AU$750-800+ a Hydrocopper 480 could easily cost AU$975+
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rjohnson11
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Re:Evga don't respect australian customers 2010/04/04 03:54:51 (permalink)
That information is not available.

I don't want to get into currency conversions and how taxes + tariffs work in different countries. Look at the prices here in the UK at overclockers.co.uk

http://www.overclockers.co.uk/search_results.php?sortby=&groupid=&search=gtx+480

So how do those prices compare to Australian pricing?

            
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Re:Evga don't respect australian customers 2010/04/04 04:10:14 (permalink)
EVGA_DuaneB

vlad01

i want the hydro cooper come to think of it i never seen one of any of evga's cards in Aus


Yes, The Hydrocopper wil be available in AU. I wil be introducing into the market roughly 1 - 2 weeks.
 
 


Can you confirm how many cards will be coming down to Australia or if we can pre order them. 
 
Oh, and you cant compare USA to UK vs USA to AU, completely different trade agreements.
post edited by rjohnson11 - 2010/04/04 04:20:54


#39
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Re:Evga don't respect australian customers 2010/04/04 04:22:32 (permalink)
Please email Duane in the email address located in my post 31 above

            
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SiriusDragon
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Re:Evga don't respect australian customers 2010/04/04 04:28:13 (permalink)
rjohnson11, Comparing Australian pricings to other countries is ignoring the point...

And what t_7 says is completely true. Australia and the US are just about bed buddies when it comes to trade and relationships, even more so than the UK I think. Not sure if the US-Australia FTA has gone through, but if it did, then that'd remove a heap of different taxes and stuff surely... as I thought that was the point of that legislation.

But anyways... for me personally, unless things change, I'm buying HydroCoppers via the USA And you can't deny that it'll be a heap cheaper, even with conversion costs and postage costs. Import taxes only apply on items costing more than $1000AUD, so I'll just get my friend to ship the cards seperately and avoid those as well I feel a bit bad for not supporting EVGA Australia... but thems the breaks.

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Re:Evga don't respect australian customers 2010/04/04 04:31:09 (permalink)
At this time USA EVGA part numbers are not warrantied in Australia if an RMA should ever be required.

            
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Re:Evga don't respect australian customers 2010/04/04 04:44:07 (permalink)
rjohnson11

Please email Duane in the email address located in my post 31 above


I have emailed Duane previously. A week ago, still no response.
 
I just want to make sure I wont miss out on 1 or 2 of the Hydrocoppers, since I skipped the stock pre-order waiting for these.


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SiriusDragon
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Re:Evga don't respect australian customers 2010/04/04 04:44:45 (permalink)
At this time USA EVGA part numbers are not warrantied in Australia if an RMA should ever be required.


No worries... I'll just send it back to my friend. That way I can even take advantage of Step-Up!

I should have done that with my X58 Classified 759 imo... so I got the lifetime warranty. Oh well, so far it's been rock solid since getting replaced so I just hope it stays that way

And let me make it clear, I'm not flaming anyone over this or trying to agravate people about it all... I'm just kinda pointing out the ridiculousness of this situation. Who's fault it is exactly, I don't know. I'm just happy that I even have the option of ordering from the US. With some stuff *cough*The North Face* that's not even possible... TNF markups make everything else look reasonable!
post edited by SiriusDragon - 2010/04/04 04:46:48

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vlad01
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Re:Evga don't respect australian customers 2010/04/04 05:01:04 (permalink)
I need to RMA one of my cards. I just haven't bothered yet. Just seems too much of a hassle since I am Aus.

My computers are liquid cooled while my vehicles are air cooled.







#45
fusionssl
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Re:Evga don't respect australian customers 2010/04/04 05:40:48 (permalink)
a apac cart would resolve these issue's, RMA,s and step up could come later so stay with the 3 year warrenty, EVGA have a office here in australia know or is Duane working form home?
is tax imposed on items exported in the US i do now that it isnt in the UK!

maybe evga should just keep duane stocked and we could buy them from him
post edited by fusionssl - 2010/04/04 06:33:28

 
 
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Re:Evga don't respect australian customers 2010/04/04 05:46:13 (permalink)
it is amazing that intel products reflect the difference in currency only

 
 
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#47
xsamitt
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Re:Evga don't respect australian customers 2010/04/04 06:01:54 (permalink)
Curious...I live in Canada,if I buy EVGA motherboard and video cards will I have the same problems as people living Down Under?
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SiriusDragon
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Re:Evga don't respect australian customers 2010/04/04 06:07:12 (permalink)
If you don't buy locally from 'evga canada' (if there is such a thing) then yeah, I'd expect you to have the same warranty/step-up issues.

Also, +1 to the APEC cart... if the prices are decent of course.

With regards to intel... well they are a bit of a monopoly :-\

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Re:Evga don't respect australian customers 2010/04/04 06:09:13 (permalink)
If you live in Canada and purchase from an authorized EVGA Canadian dealer then the EVGA warranty program for that particular part number applies

            
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Re:Evga don't respect australian customers 2010/04/04 06:19:37 (permalink)
compare the prices for the i7 930 :    US avarage around $300.00    AU avarage $330.00
 
compare x58 760 classi                 :   US avarage around $400.00     AU avarage $600.00
post edited by fusionssl - 2010/04/04 06:21:52

 
 
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#51
Darron
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Re:Evga don't respect australian customers 2010/04/04 06:27:59 (permalink)
Good point Fusion,
 An Apac cart would resolve these issue's They told us they were working on one but nothing so far ???

You're trying to convert U.S. dollars into Australian currency and that is not a proper analysis of common currency cost
Wow !!! I like that excuse thats a good one.. confusing but good
OK, so I don't totally understand currency conversion.
So what is a more accurate way of doing it?
Opps bugger he called you on it now your going to have to explain this mystery analysis
That information is not available. 
Ooo Nice save that was close better add a fullstop no returns
I don't want to get into currency conversions and how taxes + tariffs work in different countries.

I have a better idea two words "Global Warranty" no taxes no duty no excuses just postage I can live with that.
Now I can buy 2 cards for the price of one everybody is happy but you know what they won't do it they will talk you around and up and back again bottom line is you pay more and get less its a sweet deal for them why change it.




                                   
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#52
SiriusDragon
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Re:Evga don't respect australian customers 2010/04/04 07:45:13 (permalink)
No offence Darron but you seem a bit... agressive about all this.

Yes it's annoying, yes it sucks, but venting and ranting isn't exactly going to make things go faster.

And there's no point singling out rjohnson11 because he's 'just' a moderator afaik. So he won't know everything.

If anyone it's Duane that would know, but he seems a bit AWOL. I know I tried emailing him about the 480 prices and didn't get a response. But such is life, I'm sure he'll respond sooner or later.

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Re:Evga don't respect australian customers 2010/04/04 07:47:36 (permalink)
Darron

Good point Fusion,
An Apac cart would resolve these issue's They told us they were working on one but nothing so far ???

You're trying to convert U.S. dollars into Australian currency and that is not a proper analysis of common currency cost
Wow !!! I like that excuse thats a good one.. confusing but good
OK, so I don't totally understand currency conversion.
So what is a more accurate way of doing it?
Opps bugger he called you on it now your going to have to explain this mystery analysis
That information is not available. 
Ooo Nice save that was close better add a fullstop no returns
I don't want to get into currency conversions and how taxes + tariffs work in different countries.

I have a better idea two words "Global Warranty" no taxes no duty no excuses just postage I can live with that.
Now I can buy 2 cards for the price of one everybody is happy but you know what they won't do it they will talk you around and up and back again bottom line is you pay more and get less its a sweet deal for them why change it.


Seriously, currency conversion only applies to when you purchase something with one currency that's priced in another.  That's the only time it applies.

There are other factors involved in pricing -- trade agreements, tarrifs, general market forces (I can charge $90 AUD for a game because people will pay that sort of argument).

While you pointed out Intel vs EVGA, there could be additional market forces at stake.  Where does Intel fab?  Is it getting shipped from there?  It's probably not the same place the EVGA fabs.  For instance, I believe the Core i7s are from Costa Rica or Malaysia.  There are different tariffs in place for different countries and for different types of items (electronics, textiles, etc).

With the Global Warranty that you want, you run into the issue of consumer protection laws that have to be made to jive with all ordinances.  EU laws have different requirements from US, which is why they have lifetime warranties in the US with 1 year unregistered, and EU is 2 yrs unregistered/10 registered.  http://www.evga.de/warranty/

So while it's trivial to offer warranty service for the price of postage you'll find that all prices would go up if they had to design a warranty that met every country's requirements.


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#54
rjbelans
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Re:Evga don't respect australian customers 2010/04/04 08:40:21 (permalink)
xsamitt

Curious...I live in Canada,if I buy EVGA motherboard and video cards will I have the same problems as people living Down Under?


As detailed here, the standard warranties that EVGA has cover US and Canada.
 
"The EVGA limited lifetime warranty is only eligible for products purchased in North America. "

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Re:Evga don't respect australian customers 2010/04/04 09:03:45 (permalink)
rjohnson11

Darren, I just did a price comparison using Google on line in Australia and EVGA GTX480 pricing is roughly the same as many other vendors. That includes Zotec, Gigabyte, Palit, and INNOvision.


I agree with you here rjohnson your Aussie prices are in line with your competition, I wonder if there online forums have heaps of Aussies complaining about pricese to?
 
Im an Aussie and ill still buy EVGA parts if i wanted cheap id buy ATI but i want quality so ill stick with Nvidia/EVGA :)

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someguy1135
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Re:Evga don't respect australian customers 2010/04/04 11:11:45 (permalink)
It's "The Night of the Living Thread"
Just when you thought it was dead, it reaches its icy hand from beyond the veil of death.
Will EVGA be defeated by the Aussie Hoardes? or will they emerge victorious by expounding the virtues of capitalism?
Stay tuned folks!


post edited by someguy1135 - 2010/04/04 11:21:10
 
#57
Darron
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Re:Evga don't respect australian customers 2010/04/04 15:32:01 (permalink)
SiriusDragon

No offence Darron but you seem a bit... agressive about all this.

Yes it's annoying, yes it sucks, but venting and ranting isn't exactly going to make things go faster.

And there's no point singling out rjohnson11 because he's 'just' a moderator afaik. So he won't know everything.

If anyone it's Duane that would know, but he seems a bit AWOL. I know I tried emailing him about the 480 prices and didn't get a response. But such is life, I'm sure he'll respond sooner or later.


Oh come on that was the funniest thing I have read in ages I just had to say something. Besides rjohnson is always the first to tell people the local taxes line but as you can see he can never not once ever explain it in detail, so if he doesn't know why is he always trying to make out hes an expert. Do you really think EVGA has no idea exacly how much it costs to import their product of course they do!!! They just refuse to explain it.

                                   
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#58
warthorn
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Re:Evga don't respect australian customers 2010/04/04 15:58:55 (permalink)
I decided to look around some Australian e-retailers to see if there was any merit to your argument. Here is an example, scroll through the pages and compare EVGA prices to every other manufacturer:
http://www.shopbot.com.au...=search&kw=gtx+260

Just like in the US and anywhere else, EVGA prices are right in line with every other Nvidia manufacturer. There are a few cheaper prices from the less desirable board partners (i.e., Leadtek)... Just like in the US.

If you dislike EVGA prices, either buy one of the unreliable brands, or pay the premium like the rest of us. If your problem is with inflated prices on all imported electronics from Nvidia (and others?) in general, then take it up with your government, or if it is so incredibly important to you, move to the US. What you are doing right now is trying ("trying") to drag a company's good name through the mud for doing something malicious and greedy -- when in fact that company is doing nothing of the sort.

There is simply no logical or rhetorical way you can wiggle around the fact that the other board partners are charging the same prices as EVGA. There must be other factors that lead to the pricing you see.
post edited by warthorn - 2010/04/04 16:04:45

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#59
dwoodward
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Re:Evga don't respect australian customers 2010/04/04 16:18:58 (permalink)
Darron

Thats my point Halo the 4 way SLI is way over the top to be realistic
$830 I saw I advertised for in Australia its priced at $500 US I did the calculation and $500 US is $566 AU thats a $264 differance and I get no stepup now I don't know about you but that kind of markup is ridiculous.


Have you never heard what it costs to ship a 500 dollar item thru borders? That's like 150 dollars in itself. Plus the cost of the shipping could easily be 100 dollars... Don't blame EVGA, blame greedy governments and the shipping companies.

In my opinion that is no mark up at all.

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#60
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