ZeroTherapy
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Hi everyone Im having this stupid black screen I started contacting EU EVGA support since 18th Oct until now they didn't solve my problem I opened RMA 20th oct, I asked for compensation, they never answered that email. and then I went to ship the defected card to the address on the label, but I couldn't ship it cuz the cheapest shipping is $160 usd. I sent an email saying this : Dear EVGA support team.
Im having trouble sending the defected card to you , the problem is that the shipping cost is too expensive for me as its $160 USD.
Firstly I really appreciate what you did for me your supporting was very helpful.
Secondly this is my first product from EVGA. I got it from you having black screens and 100% fan spin .
I asked for refund or new card, but appeared that I have this product more than 30 days.
and when I accepted that you only can send recertified card, then heres no compensation and the cheapest shipping methods costs more than $160 USD . so here's a dead end for me , cause this is so depressing and frustrating.
Im not happy at all
Help me here.
they said Hi,
thanks for your detailed request – EVGA can only cover the backshipping to your locations – optional you can handle RMA within your place of purchase also,
Regards,
Is this the famous EVGA support ?
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Cyanold
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Re: EVGA worst support 1080 FTW
2016/11/05 06:41:13
(permalink)
Same situation with you, I am living in Australia and nought the card from Amazon.
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sahafiec
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Re: EVGA worst support 1080 FTW
2016/11/05 06:55:31
(permalink)
Is this the famous EVGA support? welcome to the club of the Evga user outside USA, Canada and EU.
i5 6600k | z170 m8g | h100i v2 | gtx1070 FTW | 2x8gb 2666mhz | 250gb m.2 & 2tb | 650W P2 | Enthoo Pro M Acrylic | pb258q
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ZeroBANG
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Re: EVGA worst support 1080 FTW
2016/11/05 08:55:00
(permalink)
well this sucks, ( (Deleted for language) $160 shipping? are they delivering it via Spaceship to another planet???) but is anything stopping you from doing the RMA via the Shop you bought it from?
post edited by XrayMan - 2016/11/05 12:10:50
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ZeroTherapy
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Re: EVGA worst support 1080 FTW
2016/11/05 08:56:37
(permalink)
ZeroBANG
well this sucks, ((Deleted for Language) $160 shipping? are they delivering it via Spaceship to another planet???)
but is anything stopping you from doing the RMA via the Shop you bought it from?
I really can't I bought it online from BH photo
post edited by XrayMan - 2016/11/05 12:11:17
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Avolate
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Re: EVGA worst support 1080 FTW
2016/11/05 09:24:50
(permalink)
I updated the BIOS because my card was running super hot on BF1 and now I am getting BLACK SCREEN on PC reboots. This is stupid...
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Re: EVGA worst support 1080 FTW
2016/11/05 12:11:42
(permalink)
Reminder that foul language is not allowed in the Evga forums.
My Affiliate Code: 8WEQVXMCJL 
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ZeroTherapy
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Re: EVGA worst support 1080 FTW
2016/11/05 12:22:22
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XrayMan
Reminder that foul language is not allowed in the Evga forums.
I dont get it
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Sajin
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Re: EVGA worst support 1080 FTW
2016/11/05 15:24:15
(permalink)
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Re: EVGA worst support 1080 FTW
2016/11/05 15:31:40
(permalink)
ZeroTherapy and ZeroBang, where are you located?
You bought from B&H, why cant they exchange it for you? Is it outside of the return window? I am just trying to understand the situation better.
If you would like to use an affiliate code to register a product, feel free use this one: >Click Here< This is not my affiliate code! This is a random users code. This code will change often, and you will never be told who it belongs to! If you would like the possibility of your code being listed above, it must be in your signature block. I will not take requests to use a specific code.
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Cyanold
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Re: EVGA worst support 1080 FTW
2016/11/05 16:24:15
(permalink)
They probably can, but we could need pay for both return shipping cost. I bought from Amazon and is facing same situation as I imported to Australia.
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Re: EVGA worst support 1080 FTW
2016/11/05 17:01:54
(permalink)
Try flashing to the brand new BIOS they are releasing any day now for the VRM heat issues. It is supposed to be a fan profile adjustment only - but it could help. You never know.
i7 6700K, Corsair H80iGT, 16GB Corsair Vengeance DDR4 @3000MHz, EVGA GTX1080 FTW, MSI Z170A Gaming M7, Samsung 950 Pro 512GB, Samsung 840 EVO 250GB, WD 1TB, Creative SB Zx, Dell P2715Q 4K/UHD @60Hz, Samsung B2230HD 1080p @60Hz, Windows 10 Pro, Corsair Air 540, Seasonic 860watt XP2, Corsair K70 RGB, Razer Deathadder Chroma
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imweasel
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Re: EVGA worst support 1080 FTW
2016/11/06 08:51:38
(permalink)
sahafiec
welcome to the club of the Evga user outside USA, Canada and EU.
Well, no matter what happens here in the USA on Tuesday and then, after 12pm January 20th, you may welcome being on the outside! 
Intel X99 5830k @ 4GHz Gigabyte X99 UD-4 (v1.0, F22 BIOS) 32GB (4x8GB) GSkill 2800 RAM Cosmos 1000 case CPU Cooling Loop: Some kind of CPU block I can't remember Koolance RP-1000BK Black Ice SR1 360 Rad Windows10 x64 Fast-ring tech preview Samsung 950 PRO 256GB PCIe NVMe - M.2 SSD EVGA GTX 1080 FTW Gaming ACX 3.0 EVGA PowerLink™ EVGA SuperNOVA 1200 P2 P/S 28" Hanns-G LCD
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rjohnson11
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Re: EVGA worst support 1080 FTW
2016/11/06 09:11:42
(permalink)
I have forwarded your query to EVGA
   (Pazmeister: rjohnson.....YOU ARE A LEGEND, problem solved, i am sendning my missus round to you now so she may have your babies!!) , R.I.P Jeffreyham, R.I.P Corsair_Mike, R.I.P Wrinvert, i7 5820K, Corsair H100, Corsair Vengeance LPX 32GB (CMK32GX4M4A2666C16R), EVGA GTX 1080FTW ACX, Corsair AX1200, EVGA X99 Micro2, Samsung Sm961 m.2, One Corsair SSD, Crossover 4K,
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rjohnson11
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Re: EVGA worst support 1080 FTW
2016/11/06 09:13:16
(permalink)
imweasel
sahafiec
welcome to the club of the Evga user outside USA, Canada and EU.
Well, no matter what happens here in the USA on Tuesday and then, after 12pm January 20th, you may welcome being on the outside!
Please be very careful with posts such as this as EVGA doesn't allow political posts even if humor was intended.
(Pazmeister: rjohnson.....YOU ARE A LEGEND, problem solved, i am sendning my missus round to you now so she may have your babies!!) , R.I.P Jeffreyham, R.I.P Corsair_Mike, R.I.P Wrinvert, i7 5820K, Corsair H100, Corsair Vengeance LPX 32GB (CMK32GX4M4A2666C16R), EVGA GTX 1080FTW ACX, Corsair AX1200, EVGA X99 Micro2, Samsung Sm961 m.2, One Corsair SSD, Crossover 4K,
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rjohnson11
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Re: EVGA worst support 1080 FTW
2016/11/06 11:43:11
(permalink)
Cyanold
Same situation with you, I am living in Australia and nought the card from Amazon.
In your case contact EVGA tech support or assistance
(Pazmeister: rjohnson.....YOU ARE A LEGEND, problem solved, i am sendning my missus round to you now so she may have your babies!!) , R.I.P Jeffreyham, R.I.P Corsair_Mike, R.I.P Wrinvert, i7 5820K, Corsair H100, Corsair Vengeance LPX 32GB (CMK32GX4M4A2666C16R), EVGA GTX 1080FTW ACX, Corsair AX1200, EVGA X99 Micro2, Samsung Sm961 m.2, One Corsair SSD, Crossover 4K,
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EVGATech_ChrisB
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Re: EVGA worst support 1080 FTW
2016/11/06 23:21:24
(permalink)
Dear ZeroTherapy, I have escalated your concern to our Europe office to follow-up with you. I assure you that we are here to help and you will receive a follow-up soon. Please do not hesitate to email me if you should have any additional concerns. chrisb@evga.com ZeroTherapy
Hi everyone
Im having this stupid black screen I started contacting EU EVGA support since 18th Oct until now they didn't solve my problem
I opened RMA 20th oct,
I asked for compensation, they never answered that email.
and then I went to ship the defected card to the address on the label, but I couldn't ship it cuz the cheapest shipping is $160 usd.
I sent an email saying this :
Dear EVGA support team.
Im having trouble sending the defected card to you , the problem is that the shipping cost is too expensive for me as its $160 USD.
Firstly I really appreciate what you did for me your supporting was very helpful.
Secondly this is my first product from EVGA. I got it from you having black screens and 100% fan spin .
I asked for refund or new card, but appeared that I have this product more than 30 days.
and when I accepted that you only can send recertified card, then heres no compensation and the cheapest shipping methods costs more than $160 USD . so here's a dead end for me , cause this is so depressing and frustrating.
Im not happy at all
Help me here.
they said
Hi,
thanks for your detailed request – EVGA can only cover the backshipping to your locations – optional you can handle RMA within your place of purchase also,
Regards,
Is this the famous EVGA support ?
|
EVGATech_ChrisB
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Re: EVGA worst support 1080 FTW
2016/11/06 23:24:23
(permalink)
Dear Cyanold, I am sorry for any confusion, but I am unable to find any contact to our support from your account or email. I assure you that we are here to help and please email our team if you do need assistance with your product? Support@EVGA.com Cyanold
Same situation with you, I am living in Australia and nought the card from Amazon.
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EVGATech_ChrisB
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Re: EVGA worst support 1080 FTW
2016/11/06 23:30:07
(permalink)
Dear Avolate, I can confirm that the BIOS does not change anything besides the fan curve and I am very sorry to hear that your system is having a issue. I am showing that we have a EAR in our system and we will have a replacement card sent out to you as soon as possible to assist. Please do not hesitate to contact us if you should need any further support. Support@EVGA.com or by phone at 1-888-881-3842 Option 1. Avolate
I updated the BIOS because my card was running super hot on BF1 and now I am getting BLACK SCREEN on PC reboots. This is stupid...
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EVGATech_ChrisB
Administrator
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Re: EVGA worst support 1080 FTW
2016/11/06 23:35:12
(permalink)
Dear sahafiec, I am sorry to see this type of response and I assure you that we are working to avoid confusion and help our customers no matter where they are located. Please do not hesitate to let me know if I can be of any support with your EVGA products or services? Chrisb@evga.com sahafiec
Is this the famous EVGA support?
welcome to the club of the Evga user outside USA, Canada and EU.
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