qbvbsite
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Hey,
I'm trying to complete my RMA to get an updated BIOS and Pads installed and for some reason my invoice was removed even tho I followed the steps. I have completed a support ticket but I would like to know the reason. My re-uploading the invoice without knowing why doesn't really help much.
Thanks,
--James
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Athena
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Re: EVGA RMA - Invoice Removed, with no explaination?
2016/11/11 09:32:25
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Not sure about your situation but after I uploaded my invoice it took couple days for it to show. How long has it been?
Then a couple days after than they asked to collect my credit card info as the RMA was approved.
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qbvbsite
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Re: EVGA RMA - Invoice Removed, with no explaination?
2016/11/11 09:38:27
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The invoice was there but say they reviewed it and removed it. They sent a list of "possible" issues but didn't say which one. Maybe i'll just get the company to resend me an invoice and re-upload. I have verified the Dates, serial number, and such and it all matches up.
post edited by qbvbsite - 2016/11/11 09:44:22
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qbvbsite
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Re: EVGA RMA - Invoice Removed, with no explaination?
2016/11/11 09:42:49
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well maybe it was because it was a screen shot, so I had them generate me a PDF and I uploaded that. Hopefully that resolves whatever issue there was.
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qbvbsite
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Re: EVGA RMA - Invoice Removed, with no explaination?
2016/11/11 09:51:24
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Well seems they wanted a PDF and not a screenshot. All is well now :)
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EVGATech_BrandonS
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Re: EVGA RMA - Invoice Removed, with no explaination?
2016/11/11 09:58:24
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☄ Helpfulby qbvbsite 2016/11/11 10:19:44
qbvbsite, I apologize for the inconvenience; I will be sending you an e-mail shortly.
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qbvbsite
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Re: EVGA RMA - Invoice Removed, with no explaination?
2016/11/11 10:02:23
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No problem, I got them to send me a PDF and uploading that seems to resolve the issue and RMA is now in step 3.
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Seb6440
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Re: EVGA RMA - Invoice Removed, with no explaination?
2016/11/11 10:23:04
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Lucky guy, my RMA is "pending approval" since sunday ... 
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qbvbsite
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Re: EVGA RMA - Invoice Removed, with no explaination?
2016/11/11 10:24:54
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Seb6440
Lucky guy,
my RMA is "pending approval" since sunday ...
There pretty swamped atm but i'm sure it's coming soon :)
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Seb6440
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Re: EVGA RMA - Invoice Removed, with no explaination?
2016/11/11 11:48:18
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I wish.
I am not particularly pressed (I still have my 970), but the fact of not being sure that RMA will be done, it's weird for me...
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