Hot!EVGA Overheating Issues - extended warranty

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WebTourist
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2016/11/02 10:18:05 (permalink)
Today I paid for the extended warranty for my GTX 1070 FTW because I fear that these thermal problems already have damaged (or will damage) my card.
I  advise you to restore confidence very fast and if you are sure that these problems will NOT damage the cards, please extend the warranty for all customers/cards affected by this thermal problems .
From 3 to 5 years. Free! 
 
It will be a very good way to prove to your customers that you are confident in your products .
Regards
 



#1

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    ilyama
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    Re: EVGA Overheating Issues - extended warranty 2016/11/02 10:21:05 (permalink)
    For me it would mean a refund of 20 euros !

    I vote +1 !!! 
     
    This would be THE PROOF for all customers I think... But we cleary can only dream about it 
    #2
    EVGATech_ChrisB
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    Re: EVGA Overheating Issues - extended warranty 2016/11/02 10:36:02 (permalink)
    Hi WebTourist,
     
    I am sorry to hear that you are not confident with your product.  I assure you that we have tested these products and they are within the spec .  Please see our FAQ section at:  http://www.evga.com/thermalmod/ 
     
    However, if you are concerned with your product then we are offering to work with our customers to exchange their product for one with the VBIOS installed from the factory if that is preferred.  Please just contact our support if you do want help with this.  http://www.evga.com/about/contactus/ 



    #3
    sharjeel73
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    Re: EVGA Overheating Issues - extended warranty 2016/11/02 21:07:41 (permalink)
    So if I send my GTX 1080 SC back to you guys, you can send me one with thermal pads and the new VBIOS installed?
    #4
    Scarlet-Tech
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    Re: EVGA Overheating Issues - extended warranty 2016/11/02 21:09:49 (permalink)
    sharjeel73
    So if I send my GTX 1080 SC back to you guys, you can send me one with thermal pads and the new VBIOS installed?


    Wrong thread. But yes. Please select the correct topic when asking a question.

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    #5
    HungryHamster
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    Re: EVGA Overheating Issues - extended warranty 2016/11/03 02:28:03 (permalink)
    EVGATech_ChrisB
    Hi WebTourist,
     
    I am sorry to hear that you are not confident with your product.  I assure you that we have tested these products and they are within the spec .  Please see our FAQ section at:  http://www.evga.com/thermalmod/ 
     
    However, if you are concerned with your product then we are offering to work with our customers to exchange their product for one with the VBIOS installed from the factory if that is preferred.  Please just contact our support if you do want help with this.  http://www.evga.com/about/contactus/ 




    Are they still within spec running in a SLI setup? If they are already marginally within spec, SLI will almost certainly lead to catastrophic failure. Nobody (yet) has investigated how likely this is to compound the existing VRM and VRAM overheating issues. This is a very serious concern.
    post edited by HungryHamster - 2016/11/03 02:30:05
    #6
    evgacustomer01
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    Re: EVGA Overheating Issues - extended warranty 2016/11/03 10:46:24 (permalink)
    EVGATech_ChrisB
    However, if you are concerned with your product then we are offering to work with our customers to exchange their product for one with the VBIOS installed from the factory if that is preferred. 



    Only the new Bios? If I RMA my card I expect to get one with Thermalmod installed. You also need to check if the pad on the RAM is correctly applied, without a gap between RAM and cooling solution.
     
    #7
    WebTourist
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    Re: EVGA Overheating Issues - extended warranty 2016/11/04 03:58:34 (permalink)
    ilyama
     
    But we cleary can only dream about it 




     
    This will not be a precedent. 
    A year ago we got +2 years extended warranty. Free.
    http://eu.evga.com/articl...FREE-5-Years-Warranty/
    This promotion is more important now for the GTX 1080/GTX 1070.
    Evga must show that they believe in the quality of 1080/1070 as in quality of 980/970.
     
    Regards
    #8
    WhatGravitas
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    Re: EVGA Overheating Issues - extended warranty 2016/11/04 04:13:16 (permalink)
    At least you can pick up the extended warranty. Bought my 1070 FTW 28th July... meaning the moment the 90-day window for extended warranty lapsed for me, all of this crops up.
    #9
    bitxan
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    Re: EVGA Overheating Issues - extended warranty 2016/11/04 04:13:48 (permalink)
    WhatGravitas
    At least you can pick up the extended warranty. Bought my 1070 FTW 28th July... meaning the moment the 90-day window for extended warranty lapsed for me, all of this crops up.




     
    I completely agree, would be a sign that all is well and trust their products but I think this series will lose the fame that had so far with the guarantees.
    #10
    Legacy-ZA
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    Re: EVGA Overheating Issues - extended warranty 2016/11/04 05:34:17 (permalink)
    It would most certainly put my mind at ease and make me buy EVGA again in the future, it tells me that they care if they screwed up. Sure... the thermal pads fix is on it's way, but I am still concerned that my products life span has been effected.
    #11
    mikedowen
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    Re: EVGA Overheating Issues - extended warranty 2016/11/04 06:04:39 (permalink)
    Must admit that I tend to agree with this. Thinking about it, if nothing goes wrong with the cards in the relevant warranty period, then this would cost EVGA nothing in reality to do. Especially when you consider that most (obviously not all) PC enthusiast don't tend to keep their cards much more than 2 years anyway (think my average is 18 months).
     
    Though remember guys, unless they make special provision, the extended warranty is "not transferable" (IE. only the stock 3 year warranty is).
    #12
    MSim
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    Re: EVGA Overheating Issues - extended warranty 2016/11/04 20:57:34 (permalink)
    I paid to extend the warranty on my GTX 1080 FTW, when i purchased it in early July. If evga extended the warranty on select GTX 1070/1080 cards, i think that would help put customers mind at ease.  I have seen lots of people wonder if the extra heat has shorten the lifespan of the graphic card. 
     
     
    #13
    ibicip
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    Re: EVGA Overheating Issues - extended warranty 2016/11/04 22:39:13 (permalink)
    WebTourist, Agreed. This is my First EVGA Graphics Card. Purchased about 40 days ago...just past the 30 days to return to Amazon. The black screens I have encountered with this card has NOT instilled confidence. A Free Extended Warranty would at least provide confidence that EVGA does value its customers by standing by its products. I am also a bit offended by EVGA's request for Free Labor to install these thermal pads (yes I understand there is a cross shipping offer). As it stands now, I am very unlikely to make a future EVGA purchase.
    #14
    MSim
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    Re: EVGA Overheating Issues - extended warranty 2016/11/05 00:24:57 (permalink)
    ibicip
    WebTourist, Agreed. This is my First EVGA Graphics Card. Purchased about 40 days ago...just past the 30 days to return to Amazon. The black screens I have encountered with this card has NOT instilled confidence. A Free Extended Warranty would at least provide confidence that EVGA does value its customers by standing by its products. I am also a bit offended by EVGA's request for Free Labor to install these thermal pads (yes I understand there is a cross shipping offer). As it stands now, I am very unlikely to make a future EVGA purchase.




    I wouldn't write off evga for graphics cards over one mishap. EVGA does value it's customers. Give them a call and they will work with you to get a replacement sent out as soon as possible.
     
    #15
    WebTourist
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    Re: EVGA Overheating Issues - extended warranty 2016/11/10 03:41:34 (permalink)
    A month ago  I ordered Evga 1060 FTW for my frend and was even worse.
    After 15 minutes BF4 it passed 80 degrees and I sent it back to the caseking.
    #16
    carb1de
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    Re: EVGA Overheating Issues - extended warranty 2016/11/10 06:09:06 (permalink)
    I don't think 80°C is necessarily bad for core temp, just without the pad fix the memory is probably past the 95°C limit.
     
    This image shows 64% fan speed - 79°C core, and VRM area at 100°C but note that that is with furmark, with TDP at nigh on 100%

     
    This image shows 90% fan speed - core at 71°C and the VRM area at 88°C, again, furmark, so I'd assume actualy VRM area to be less with TDP at 80-90% which is the most I've seen in games so far
     

     
    so, super rough guestimations, but it would seem that the VRAM/VRM will be quite safe in most if not any scenario with the fan speed set to 85% or up
     
    but, my god, I feared the contents of the room were going to be dragged into the singularity event that was my pc chassis when I set the fan speed to 90%. couldn't live with that!
    #17
    ilyama
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:02:14 (permalink)
    I dont understand how he manages to have temperatures like this with 90% fans... 
    #18
    qbvbsite
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:09:08 (permalink)
    ilyama
    I dont understand how he manages to have temperatures like this with 90% fans... 




    Its FurMark which totally taxes the GPU to the max
    #19
    rjohnson11
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:12:05 (permalink)
    qbvbsite
    ilyama
    I dont understand how he manages to have temperatures like this with 90% fans... 




    Its FurMark which totally taxes the GPU to the max


    Which is why it is an unrealistic benchmark

                
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    #20
    ilyama
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:13:34 (permalink)
    So all the BS that we are in.. this is because of this benchmark who nobody cares ?
    #21
    Sean1976
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:20:42 (permalink)
    Yet the Founder Edition reference designs are having no such issues what so ever. I'm pretty happy I went with the card I did, avoiding all these thermal, fan, and memory issues. Geez, I don't know how so many things could of been done wrong on these aftermarket version cards.
    I would of sent my card back already if I purchased a SC/FTW card, and trust me, I almost went with the FTW version because of their history of monster/stable OC's. I have owned several SC/FTW version cards in my day, no problems except for the fans on the ACX version cards use to make way too much noise at high rpm(770 SC ACX SLI). From now on I stick to reference designs/radial cooling fans.

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    #22
    qbvbsite
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:29:35 (permalink)
    Founders Editions have been known to run quite hot (80C +) and will throttle speeds to cool down. Each card can have there own issues and its regardless of type/manufacturer as it can happen to anything. For all we know the next round of founder editions could run into similar issues and FTW could have no issues. For me its more about how issues are handled and EVGA has really stepped up and stood by their product.
    #23
    ilyama
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:32:47 (permalink)
    +1 and I think it will make a very very good lesson for EVGA so I will buy EVGA again...

    I'm still thinking that others brands will not do anything in that case because the products works well in normal conditions...
    #24
    20mmrain
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:35:30 (permalink)
    I usually don't get involved in these types of requests/posts.... And while I am ok (to a point) with how evga is handling the issue up till now... i must admit... if EVGA offered an extended warranty on the sc/ftw cards for free.... it would put my mind at ease for future purchases too. 
     
    I recently built a pc almost made entirely of EVGA components (motherboard, video card, powersupply) But as it stands now .. i probably won't use them in the future. I am sure 1 upset enthusiast isn't enough to make evga offer a warranty like this... or even take notice. But just think about how many might be thinking the same way I am and just not voicing their opinion. 
     
    I guess I'll wait to make my final decision after I see how this issue  plays out.
     
    final thought... I have access to a thermal chamber, thermal couples, and thermal cameras. Once I receive EVGAs thermal mod fix  I will test it at 30c and report back with my findings. Maybe if their claims are true that these components are in spec... we all don't have to worry so much. But I'll have to wait for the pads to arrive just to be fair. Would anyone be interested in this? completely unbiased report that way for sure!
    post edited by 20mmrain - 2016/11/11 06:50:26

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    #25
    ilyama
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:43:41 (permalink)
    Can you make some tests WITHOUT pads and ingame only ? I think nobody with pads will be worry about something...
    But for those who wont put the pads, some tests from you would be a great idea !!!

    BF1, GTA V for example... dont care about furmark just want to see VRM temperatures ingame with different curve fan...

    I just want proofs that there is no problem at all if I use a good fan curve ;)
    post edited by ilyama - 2016/11/11 06:46:04
    #26
    qbvbsite
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:49:29 (permalink)
    It has been mentioned on this forum by EVGA that pads are optional and that there is no issue once the BIOS has been updated. The more aggressive fan curve help cool the VRMS more than the old BIOS. I also think there is a Jay2Cents video that explains this.
    #27
    ilyama
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:51:19 (permalink)
    I already do know that but proofs are the best way to argue against someone who say "this is the end of the world, all evga are gonna explode..."
    #28
    20mmrain
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:53:30 (permalink)
    That would be no issue... I could do that. Because as it stands right now... my GTX 1070 FTW card only has the fan curve BIOS update installed. No other mods have been done to it. 
    Obviously the testing would not give information on the 1080 cards (Because I don't have access to the FTW edition) However, if the test fails on the 1070 FTW, one could assume the test would fail on the 1080's too.
    I should also add, I won't be able to run this test until next week since I don't carry my PC with me every where I go and don't have it with me at the moment. But I do want to stress...I hope the results are positive and the whole point of me doing this test is for peace of mind. 
     
    I don't have BF1 right now, but I could run the following...
    Metro 2033 and 2034
    GTA V
    BF4
    Unigine Valley or Heaven
    Batman City / Origins
    3Dmark 
     
    These should give us real world results. Agreed?

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    #29
    ZeroBANG
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    Re: EVGA Overheating Issues - extended warranty 2016/11/11 06:55:07 (permalink)
    Well at the very least EVGA could lift that 90 day window so people could buy that extended warranty if they missed out and feel uneasy with the entire deal.  
    (i'm honestly not 100% sure that heat is the reason, if there was just a bad batch of VRMs or other components that we don't know about then this thermal pad thing might be a complete placebo.)  
     
    Just for perspective, in Germany (where i am), Zotac has a 5 year warranty for FREE (3 years in the US), and Gigabyte has 4 year warranty on all GTX 10xx Series cards, if i want 5 year warranty from EVGA i have to pay 25€ extra? and i can't transfer the extended warranty if i sell the card in that time?    
    ...does not really sound that competitive of an offer, i was honestly surprised to find out that it did cost money at all, i thought i would just have to register my card within 90 days and the 5 year warranty would be free, well NOPE, somehow none of the reviews i've seen talked about that.  
     
    And the "Step Up Program" is also limited to 90 days (and even more, limited to specific cards? not even including my 1080 FTW !?), which means that i can't step up to a 1080ti when that is released... because those aren't released within 90 days, i hear January ... not that i was planning too, would have been a nice option though.  
    And not to a Classified or the watercooled one either... because mine isn't on the list.  
    ...so NONE of that stuff even applies to me.  
     
    To put the icing on the cake, i bought my 1080 FTW too early and did not get into that Gears of War 4 promotion, did buy the game myself.  
     
    ...and THEN this nightmare with the Thermal Pads (why isn't there a heatpipe on all the stuff that needs cooling anyway? others have a heatpipe on their VRMs... the hell? you can be sure next time i'll take a closer look to the underside of the Heatsink of the next gen cards before i buy another GPU)  
    ...still waiting for those Thermal Pads btw. it's been 2 Weeks now and counting.  
    #30
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