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EVGA NVIDIA GTX 970 SSC - Crash During Gaming

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Fundada
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2015/11/25 14:24:35 (permalink)
Hi All,
I recently purchased the card in title (Upgraded from an HD7870, a system clean was done) and I'm having periodic crashes during gaming.  Usually BSOD (sometimes grey..) with a sound loop from whatever was happening at the time.  Mostly I'm forced to do a manual reset but occasionally with a bit of button smashing (esc, ctrl+Alt+Del etc) it exits the current state and the system advises me that it has blocked graphics capability to the aforementioned game.
On checking the Event Viewer I've found:
Display driver nvlddmkm stopped responding and has successfully recovered (4101)
I understand this delightful error has been around for a while with a multitude of various reasons.
Other problems that I've noticed since upgrading to this card is problems while watching videos, in particular YouTube the video will go dark and the colours will saturate before returning to normal after a few seconds.
 
Any advice you folks could give me would be greatly appreciated.  I'm fairly knowledgeable about PCs so you can assume I've done the routine checks.
 
Systems Specs:
 Windows 10 Pro 64-bit
CPU
 AMD FX-6350 24 °C
 Vishera 32nm Technology
RAM
 8.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Motherboard
 Gigabyte Technology Co., Ltd. 990FXA-UD3 (CPU 1) 32 °C
Graphics
 E2251 (1920x1080@60Hz)
 4095MB NVIDIA GeForce GTX 970 (EVGA) 43 °C
Storage
 55GB Corsair Force GT SATA Disk Device (SSD) 30 °C
 465GB Western Digital WDC WD50 00AADS-00S9B0 SATA Disk Device (SATA) 25 °
 
Windows 10 is at current build.  Motherboard is at latest Bios Update.  Nvidia Drivers are current.
Power Supply is a Corsair RM650 which is 1 year old.
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    Sajin
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    Re: EVGA NVIDIA GTX 970 SSC - Crash During Gaming 2015/11/25 14:54:58 (permalink)
    Please run the card in debug mode and let me know if you're still crashing. How to run your gpu in debug mode...
     
    #1 Open nvidia control panel, select help, enable debug mode.


    If you can't enable debug mode try underclocking the card with msi afterburner. Set core clock (MHz) to -105 or as far negative as you can set it. Set memory clock (mhz) to -105. Click apply (check mark button) to apply the changes. Leave afterburner open while retesting the system.


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #2
    Fundada
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    Re: EVGA NVIDIA GTX 970 SSC - Crash During Gaming 2015/11/25 16:56:26 (permalink)
    Thanks very much for the quick reply.  I'll try in debug mode first (which I'm able to do) and let you know how it goes.  The crashes are very sporadic, sometimes after a couple of minutes other times hours will go by.
     
    Kind regards,
    #3
    DeathAngel74
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    Re: EVGA NVIDIA GTX 970 SSC - Crash During Gaming 2015/11/26 02:43:10 (permalink)
    When my overclock was unstable, I'd get driver crashes all the time. Also, when I had a 600w-650w PSU I'd get crashes, reboots, and hard crashes(required manual restarts). I added more RAM and swapped out my multi-rail PSU for a 850W, single rail PSU. All is well now, been 3 months since I had a crash, that wasn't inflicted by drunken overclocking...Happy thanksgiving all.

    Carnage specs:
    Motherboard: ASUS ROG STRIX X299-E GAMING | Processor: Intel® Core™ i7-7820x | Memory Channels#1 and #3: Corsair Vengeance RGB 4x8GB DDR4 DRAM 3200MHz | Memory Channels#2 and #4: Corsair Vengeance LPX Black 4x8GB DDR4 DRAM 3200 MHz | GPU: eVGA 1080 TI FTW3 Hybrid | PhysX: eVGA 1070 SC2 | SSD#1: Samsung 960 EVO 256GB m.2 nVME(Windows/boot) | SSD#2&3: OCZ TRION 150 480GB SATAx2(RAID0-Games) | SSD#4: ADATA Premier SP550 480GB SATA(Storage) | CPU Cooler: Thermaltake Water 3.0 RGB 360mm AIO LCS | Case: Thermaltake X31 RGB | Power Supply: Thermaltake Toughpower DPS G RGB 1000W Titanium | Keyboard: Razer Ornato Chroma | Mouse: Razer DeathAdder Elite Chroma | Mousepad: Razer Firefly Chroma | Operating System#1: Windows 7 SP1 Ultimate X64 | Operating System#2: Linux Mint 18.2 Sonya (3DS Homebrew/Build Environment)
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    Fundada
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    Re: EVGA NVIDIA GTX 970 SSC - Crash During Gaming 2015/12/05 02:48:07 (permalink)
    Hi again,
    So after running in debug mode for a week or so I've had no crashes, well 1 crash to desktop but I think that was game being silly.  After updating to the latest driver the crashes started again, obviously because the control panel reset to not be in debug mode.
    Evidently the card is not stable on its overclock, and being that I bought the card for the overclock - would I be correct in assuming I could either RMA or get refund from the seller? (Provided the seller does that kind of thing)
     
    Kind regards
     
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    Zuhl3156
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    Re: EVGA NVIDIA GTX 970 SSC - Crash During Gaming 2015/12/05 04:52:27 (permalink)
    If it's within 30 days you could return the video board to the place of purchase or apply for RMA replacement through EVGA. Within the first 30 days, EVGA will replace a defective product with a new one. After 30 days they will replace it with a refurished unit. Make sure you registered your video board and uploaded the receipt.

     
     https://www.heatware.com/u/100032/to
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