Hello, I'm in need of some help, I have contacted support and explained my problem, first I had RMA'ed my card, when I got the replacement card the temps where very high in the mid-high 80's. I had friend that give me a water block .... and swore up and down it would fit my card... well it didn't. The main problem I have ATM... is when replacing the ACX cooler back onto the card one of the stand offs somehow got striped (that hold ACX to PCB with 4 screws with springs) ... so how I can not fully get ACX cooler back on the card.... I call and ask if there anyways I could get a stand off send out too me. Yes I know it was my fault and I'm not 100% sure how it got striped but none the less it is...  The card works still but I can not use it for anything that will put any kind of load on it or it will jump in 90c range - I'm sure this due the fact it's missing one screw that hold the cooler to chip.  I call Wednesday and was told someone would get back to me or a shipping number would be email to me if they could send me the stand off .... Yes the stand off will can be taking off and put back on, I know this for a fact.
 
I called again to day and still I was told there checking on this. at this point the card it useless for playing game due to it will get way to hot. (again my fault) I'm just trying to get some kind of update as to if I need send the card in to be fixed. I'm pretty sure it just needed the TIM replaced. As you can see from photo of TIM wasn't very well done. I don't want be pain in ass but at the same time I don't want wait for weeks just find out, I have to send the card in for repairs either and wait for weeks for card to come back from being repaired... any kind of update would be great. Again sorry to seem pushy but out the 8 months I've build the system, I had to RMA the CPU, System board, PSU two times, GPU... I have yet to really enjoy my system. Thanks Michael.
 
Ticket number is 1757772
 
 

Hello msc-services
 
 
I can confirm that this request was made for you. I have also escalated this case in order for management to review this issue and have a answer for you as soon as possible. I sincerely apologize for any inconvenience this matter has caused.

When you say the waterblock did not fix the problem, what temps were you getting with it? It's hard to believe a watercooled GPU, even during a hot summer day while gaming outside, would not give you considerable less temps compared to the stock cooler. Did you have a complete custom loop set up in your rig? What TIM did you use after each installation?

msc-services
Sorry  I edited my post the WB didn't FIT the card, and I'm very picky as to what blocks I would use (full cover) would be ideal but there only one that I know of.... and I don't like the style of it....
 

Ahh, got ya   I'm not sure on the exact specs of the screws used on the GPU's, but they can easily be replaced by the ones you can get at a local hardware store. Maybe someone can chime in on the exact screw you could buy. If all else fails, you could just take an original screw with you and match it to the ones there for sale.
 
Also, what TIM are you using to replace the stock TIM that came with the GPU?

astacy12
Ahh, got ya   I'm not sure on the exact specs of the screws used on the GPU's, but they can easily be replaced by the ones you can get at a local hardware store. Maybe someone can chime in on the exact screw you could buy. If all else fails, you could just take an original screw with you and match it to the ones there for sale.
 
Also, what TIM are you using to replace the stock TIM that came with the GPU?

It's not the screw that messed up as that would have been ez fix, it's the stand off that it screws goes into that got striped, the screw is fine... and will go into the any other of the standoffs with out any problems.

Sweet Chris, I know man... it's not something many people would ask for .... as always EVGA has stood by there products and in this case went beyond the call of duty.... thanks again for putting up with me.... this is the reason why I buy EVGA... and all ways well...

that's great service ChrisB, thumbs up. 

Awesome!  Glad to hear the replacements got to you before the weekend, and fixed the heat issue.