Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 09:25:08
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Not to mince words, but a public statement a companies employees can greatly be regarded as true statements. Especially when they identify themselves as such. Lying would put the company in serious jeopardy regarding lawsuits and reputation loss. This is the ma I need reason it takes so long for them to comment about these issues in the first place. They must ensure that they have their facts straight. Many so called news sites don't have such restrictions. They pay their writers very little, if they even have actual staff writers, and usually only care about views for ads. Reputable sites get caught up in this too, which is why certain sites need to be taken with a large bag of salt.
I personally ran my 1080FTW on kboost at 2ghz for most a week to test out its folding skills. My backplate measured close to 60C the entire time and airflow through the cooler is limited by the 970 below it in the case . If this was real problem in design, my card would have been hosed. Plenty of folders in the forums run these cards 24/7 as well for folding. We would have expected seen real reports from these folks as folding is more intensive use of a gpus resources than most games.
But in the end, do what you want. Either be happy with the evga card or buy another. Real chances of failure are similar no matter what brand you buy.
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ilyama
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 09:27:20
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For the moment, it's only 2 owners who had an issue with their graphic card no ?
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 10:01:07
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ilyama For the moment, it's only 2 owners who had an issue with their graphic card no ?
I do recall One Thread Here showing us some Photos of a card that shorted out.
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Angier_1985
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 10:03:25
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There have been several reporting different kinds of issues. Some are old stock that might be affected by this announced faulty batch, others are "regular" DOA or warranty cases. There are cases where the same user reported the same issue several times and even trolls who use other people's pics to create a false pretense. Right now, the only people that can confirm any issue are EVGA. And they confirmed just one, the faulty batch. Not even overheating issues. So, the only actual piece of advice I can give is for you to stay real, collect your own set of evidence (you now have the necessary facts) and get in your head that EVGA warranty covers your card.
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WHALFARGOV
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 10:13:33
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I've opened up this thread as I said before due to past experiences, not with EVGA but with XFX. At the time I was sure that my card was faulty due to constant blacks screens and freezes and their RMA wasn't too helpful by pointing the problem to be originating from my motherboard. I kept telling the company that the problem but fell down on deaf ears. After sometime when I had posted it for another RMA they confirmed that it was faulty but couldn't do anything cause the warranty was expired. I'm not saying that this would be the same treatment I would get from EVGA but past experiences like this can make you sour and preemptively strike at the heart of the problem, and that is why in this case I have asked the supplier to change it for me. Agree or disagee, everyone is entitled to their own opinion.
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 10:41:39
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Angier_1985 There have been several reporting different kinds of issues. Some are old stock that might be affected by this announced faulty batch, others are "regular" DOA or warranty cases. There are cases where the same user reported the same issue several times and even trolls who use other people's pics to create a false pretense. Right now, the only people that can confirm any issue are EVGA. And they confirmed just one, the faulty batch. Not even overheating issues. So, the only actual piece of advice I can give is for you to stay real, collect your own set of evidence (you now have the necessary facts) and get in your head that EVGA warranty covers your card.
Well we are taking about "VRMs Exploding" so the DOA cards and other issues would do not really count. So then the Count is One Card you are saying?
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Angier_1985
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 10:42:37
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No, that is exactly not what I am saying. I know of three cases. All three documented here on the forums.
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 11:17:42
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Angier_1985 No, that is exactly not what I am saying. I know of three cases. All three documented here on the forums.
Can you post a link to all three, I still can only find one. Thanks
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Angier_1985
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 11:25:32
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libneon
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 12:37:48
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 14:32:50
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What 3 or 4 Cards out of a Few Thousand Cards. Some of them images posted are also from the net and are not from the member who posted them, thought you should know.
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Poliacido
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 14:43:24
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that link to check the date is not working for me... it just redirect me here on this page ffs
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Angier_1985
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 14:54:57
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Use it on a new tab instead of this one.
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 15:17:37
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bcavnaugh What 3 or 4 Cards out of a Few Thousand Cards. Some of them images posted are also from the net and are not from the member who posted them, thought you should know.
That is a very good point.
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Poliacido
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 16:18:25
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Angier_1985 Use it on a new tab instead of this one.
i did but doesnt change.. keeps redirect me here
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EVGATech_RayH
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 16:29:49
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Personally I am not sure where the reports are coming from. All of the techs here at EVGA are concerned when our cards develop any issues, we are all owners of the cards ourselves. We understand completely customer concerns, and I fully expect that as this develops we will have more information to present. As it stands right now if there was a serious issue with the cards we would have a huge number of customers contacting us about their cards failing and having caught fire, I have yet to see a valid case of this. For 10 series cards we are currently offering additional thermal pads for the cards, but these are entirely optional and not needed to improve the stability or performance or lifespan of the cards. We are offering the pads as a gesture of good will to our customers to make the cards run even cooler than they do at present. We take the customer concerns very seriously, if you are having any issues with your card then please do not hesitate to contact us.
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howdy2u2
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 16:35:49
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Poliacido
Angier_1985 Use it on a new tab instead of this one.
i did but doesnt change.. keeps redirect me here
Go to the EVGA website of YOUR REGION/ COUNTRY and try from there, it's not a hidden web address. Choose SUPPORT> GUEST RMA> enter in your serial number.
Specs: Case, Motherboard, Video card, Power supply, Monitor 
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wirerogue
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 16:35:49
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i've had my ftw dt for a couple of months now and i still suck at overwatch. can i get an rma for that?
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 16:38:16
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wirerogue i've had my ftw dt for a couple of months now and i still suck at overwatch. can i get an rma for that? 
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lebel
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 17:12:41
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I wonder what the current fail/rma rate is on the 10 series compared to the 980ti? And I also wonder is there a particular higher rate with a given custom pcb manufacturer?
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nawagadj
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 17:13:22
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EVGATech_RayH Personally I am not sure where the reports are coming from. All of the techs here at EVGA are concerned when our cards develop any issues, we are all owners of the cards ourselves. We understand completely customer concerns, and I fully expect that as this develops we will have more information to present.
Websites mostly, and the Tom's Hardware report in particular. Those infra-red images and the big numbers attached to them made people take notice. It's then easy to link any issue/fault with that, even if it probably isn't. An eVGA rep has come out and said the test run by T/H wasn't valid, as it isn't recommended, and eVGA have done their own testing with more accurate probes, but that is just words in a bigger news story. eVGA should, on it's website, publish these results in a similar form to what people see on tech review sites. In an information vacuum, there will be plenty of rumour and opinion to fill the void. You can see this already. Paradoxically, eVGA offering the thermal pads, will just confirm in some minds that there is a real problem here. What people would also have noticed on the testing (irrespective of whether it recommended or not, or its real-world or not) is that the eVGA cards recorded temps 20-30 deg C (IIRC) higher than the other brands tested. That suggests ACX 3.0 is an inferior cooling solution, compared to others. It may well be adequate, but that will shift perceptions. I don't consider myself to be much prone to knee-jerk reactions, but I'm considering returning my 1070 FTW for a refund - i don't think it's going to explode and burn my house down, but, all things being equal, the hotter running card is more likely to encounter issues than a cooler one.
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NucleusX
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 20:30:35
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WHALFARGOV Hey, This link ain't working for me, i'm being redirected back to this page http://www.evga.com/support/guestregister.asp
I get redirected back here as-well, lol typical. Every avenue seems to be an obstacle course atm.
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DSP1
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 20:49:02
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EVGATech_RayH Personally I am not sure where the reports are coming from. All of the techs here at EVGA are concerned when our cards develop any issues, we are all owners of the cards ourselves. We understand completely customer concerns, and I fully expect that as this develops we will have more information to present. As it stands right now if there was a serious issue with the cards we would have a huge number of customers contacting us about their cards failing and having caught fire, I have yet to see a valid case of this. For 10 series cards we are currently offering additional thermal pads for the cards, but these are entirely optional and not needed to improve the stability or performance or lifespan of the cards. We are offering the pads as a gesture of good will to our customers to make the cards run even cooler than they do at present. We take the customer concerns very seriously, if you are having any issues with your card then please do not hesitate to contact us.
You guys need to stop using this line. It begs the question why you didn't try to make the cards as cool as possible the first time round. That's one of the reasons we paid the big money for the card. I guess that is the "oversight" that was mentioned.
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WHALFARGOV
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/30 23:41:08
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This is what I get when I input the serial on guest RMA. FYI, the code is correct.
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NucleusX
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/31 00:30:33
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EVGATech_RayH Personally I am not sure where the reports are coming from. All of the techs here at EVGA are concerned when our cards develop any issues, we are all owners of the cards ourselves. We understand completely customer concerns, and I fully expect that as this develops we will have more information to present. As it stands right now if there was a serious issue with the cards we would have a huge number of customers contacting us about their cards failing and having caught fire, I have yet to see a valid case of this. For 10 series cards we are currently offering additional thermal pads for the cards, but these are entirely optional and not needed to improve the stability or performance or lifespan of the cards. We are offering the pads as a gesture of good will to our customers to make the cards run even cooler than they do at present. We take the customer concerns very seriously, if you are having any issues with your card then please do not hesitate to contact us.
Seriously ? not one case from many examples are considered valid ? I find that hard to believe. So your saying those people's RMA requests where denied ?
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Angier_1985
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/31 03:42:58
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I think what he is saying is that there is not a single case of VRM dying because of overheat. Claiming that there is not one issue of shorting out and maybe even combusting would be a ludicrous claim, as that happens on occasion with every electronic product.
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OctavianH
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/31 06:47:50
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Guys, when I bought in 2012 an Asrock Mobo everyone told me it will die in maximum 3 years because of cheap capacitors. I sold it last year and now it still works perfectly. But, I had 2 kits of Kingston RAM with 99 years warranty which died. Nobody believes me about this story. More than this, I owned a top of the line Seasonic PSU which was replaced in warranty after 2 years (X series 1050W). What I want to say: every vendor has its problems and if you RMA a video card only based on what you read on the internet you are basicly not solving anything. I just googled "GTX 1070 exploding" and found on a forum a problem about a MSI Pascal card. For me it is enough if EVGA informed me that all the cards shipped after 30.08 are fine, more than this, I trust more an EVGA card manufactured after this incident than other vendors... And my PC was also 5000 EUR if I make a sum. You find specs in my signature (PSU was replaced with Corsair, as well as RAM).
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ilyama
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/31 06:58:24
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OctavianH For me it is enough if EVGA informed me that all the cards shipped after 30.08 are fine
30.09 or 08.09, it's only for the black screen issue no ? Is there really cards who already have the pads installed or it's a legend ?
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OctavianH
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/31 07:04:49
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As far as I understood 30.08 was the last batch with some faulty VRM where is a chance of 4% to have problems (malfunction, black screen). Mine are from 5.09 and I never had 1 black screen or other problem. I overclocked the cards and everything seems fine.
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ilyama
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Re: EVGA 1080GTX FTW - VRMs Exploding
2016/10/31 07:10:25
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I really think that's not the case... 30/08 this is only for the black screen issue...
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