m4x1m4t0r
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Hi, I've successfully opened an EAR #533216000701 for my card, but I haven't received confirmation for the request if is possible ship another model due to Thermal related issue in my build. Regards
post edited by m4x1m4t0r - 2016/09/30 06:50:30
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Cool GTX
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Re: Replacement product for 780Ti K|ngp|N
2016/09/20 06:27:32
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Welcome to the Forums, m4x1m4t0r Best to contact EVGA Customer Service directly by phone or Email  http://www.evga.com/about/contactus/ The Forums are full of helpful volunteers, like myself.  EVGA staff may or may not see your post in a timely manner
post edited by Cool GTX - 2016/09/20 06:30:08
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m4x1m4t0r
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Re: Replacement product for 780Ti K|ngp|N
2016/09/20 06:30:50
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Cool GTX
Welcome to the Forums, m4x1m4t0r
Best to contact EVGA Customer Service directly by phone or Email
The Forums are full of helpful volunteers, like myself.
EVGA staff may or may not see your post in a timely manner
Already done yestarday but without reply :'( I'm afraid the shipment will be executed of the same card...
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Cool GTX
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Re: Replacement product for 780Ti K|ngp|N
2016/09/20 06:50:43
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Suggest you Edit your Post title, something like adding:
Customer in Europe needs Support from Customer Service, EAR #533216000701
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m4x1m4t0r
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Re: Replacement product for 780Ti K|ngp|N
2016/09/20 06:53:11
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Cool GTX
Suggest you Edit your Post title, something like adding:
Customer in Europe needs Support from Customer Service, EAR #533216000701
Done, thanks!
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m4x1m4t0r
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Re: Replacement product for 780Ti K|ngp|N
2016/09/22 02:24:22
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MDeckerM
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Re: Replacement product for 780Ti K|ngp|N
2016/09/22 16:14:31
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m4x1m4t0r
No one can help me?
Hello, I apologize and thank you for your patience. I see that your Advanced RMA is moving forward and we have received your RMA collateral on the 20th. Please allow 1-2 additional business days for processing and preparation of shipment. When your RMA is shipped we will update you with tracking information as well. Thank you
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m4x1m4t0r
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Re: Replacement product for 780Ti K|ngp|N
2016/09/23 05:13:35
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Thanks for the answer.
So, differently from the US, we cannot know the exact model of the replacement?
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rjohnson11
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Re: Replacement product for 780Ti K|ngp|N
2016/09/23 05:49:27
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m4x1m4t0r
Thanks for the answer.
So, differently from the US, we cannot know the exact model of the replacement?
As mentioned previously you'll have to wait until your RMA is shipped.
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m4x1m4t0r
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Re: Replacement product for 780Ti K|ngp|N
2016/09/23 09:37:03
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Thanks I have received confirm of a replacement 980Ti SC+
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rjohnson11
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Re: Replacement product for 780Ti K|ngp|N
2016/09/23 09:46:20
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Excellent. When the RMA replacement is received let us know if everything runs smoothly once installed.
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Cool GTX
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Re: Replacement product for 780Ti K|ngp|N
2016/09/23 18:12:15
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Glad to see you got some answers
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XrayMan
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Re: Replacement product for 780Ti K|ngp|N
2016/09/23 18:55:57
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rjohnson11
Excellent. When the RMA replacement is received let us know if everything runs smoothly once installed.
+1
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A   
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m4x1m4t0r
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Re: Replacement product for 780Ti K|ngp|N
2016/09/26 07:37:58
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Thanks all, I received today the replacement card.
I have some issue for the reshipping of the previous, I haven't found any prepaid label or details.
The original mail said:
"RETURNING YOUR PRODUCT/SHIPPING LABEL
1. EVGA does not accept drop-off or will call for RMA.
2. If you are not using the attached PDF label, please visibly note the RMA Number on multiple sides of the shipping box with a marker and ship your product to:
EVGA GmbH
Am Haag 8
82166 Graefelfing
Germany
RMA# 533216000701"
Any details?
Thanks
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m4x1m4t0r
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Re: Replacement product for 780Ti K|ngp|N
2016/09/28 09:40:24
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3 days and still no label... my company will now process the collateral... very strange :(
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m4x1m4t0r
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Re: Replacement product for 780Ti K|ngp|N
2016/09/29 01:46:10
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Today I have received this reply:
Your Answer:Hello,
I do apologize for any inconveniences and confusion. I have resent the instructions to ship back the original product with will contain the address to ship it to. Unfortunately you will be responsible to ship the product back to EVGA. You can use any method you like and any courier you like as long as the product is well protected with atleast 5cm of protection on all sides and shipped in a box.
Regards,
EVGA
I'm very disappointed about this.
The statement says EAR have prepaid return label.
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m4x1m4t0r
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Re: Replacement product for 780Ti K|ngp|N
2016/09/30 06:49:52
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Please help I'm very tired and disappointed I've returned my defective product with the EVGA prepaid label but the package has been refused!
Tracking number 1Z0091Y29963946794
I need someone can close my pratice, I have still in hold the precharge
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bcavnaugh
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Re: Replacement product for 780Ti K|ngp|N
2016/09/30 08:56:27
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m4x1m4t0r
Please help I'm very tired and disappointed I've returned my defective product with the EVGA prepaid label but the package has been refused!
Tracking number 1Z0091Y29963946794
I need someone can close my pratice, I have still in hold the precharge
Did you put the RMA Number on the Outside of the BOX? Track How was the Box Packed? Returned On:Friday, 09/30/2016 at 3:39 P.M.Left At:StoreReceived By:KID Proof of Delivery Dear Customer, This notice serves as proof of delivery for the shipment listed below. Tracking Number:1Z0091Y29963946794Service:UPS Standard®Weight:3.00 kgsReturned On:09/30/2016 3:39 P.M.Returned To:GRAEFELFING, DEReceived By:KIDLeft At:Store Thank you for giving us this opportunity to serve you. Sincerely, UPS Tracking results provided by UPS: 09/30/2016 11:55 A.M. ET What A trip this Box went through GRAEFELFING, DE 09/30/2016 3:39 P.M. Returned to shipper Wolfratshausen, Germany 09/30/2016 8:15 A.M. Out For Delivery 09/30/2016 8:00 A.M. Arrival Scan Muenchen, Germany 09/30/2016 6:46 A.M. Import Scan Innsbruck, Austria 09/30/2016 3:40 A.M. Departure Scan 09/30/2016 2:20 A.M. Arrival Scan Milano, Italy 09/29/2016 10:10 P.M. Departure Scan 09/29/2016 12:45 P.M. Pickup Scan Germany 09/28/2016 11:26 A.M. Order Processed: Ready for UPS
post edited by bcavnaugh - 2016/09/30 09:10:11
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m4x1m4t0r
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Re: Replacement product for 780Ti K|ngp|N
2016/09/30 09:10:49
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bcavnaugh
m4x1m4t0r
Please help I'm very tired and disappointed I've returned my defective product with the EVGA prepaid label but the package has been refused!
Tracking number 1Z0091Y29963946794
I need someone can close my pratice, I have still in hold the precharge
Did you put the RMA Number on the Outside of the BOX? Track
How was the Box Packed?
Returned On:Friday, 09/30/2016 at 3:39 P.M.Left At:StoreReceived By:KID
Proof of Delivery
Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
Tracking Number:1Z0091Y29963946794Service:UPS Standard®Weight:3.00 kgsReturned On:09/30/2016 3:39 P.M.Returned To:GRAEFELFING, DEReceived By:KIDLeft At:Store
Thank you for giving us this opportunity to serve you.
Sincerely,
UPS
Tracking results provided by UPS: 09/30/2016 11:55 A.M. ET
What A trip this Box went through
GRAEFELFING, DE 09/30/2016 3:39 P.M. Returned to shipper
Wolfratshausen, Germany 09/30/2016 8:15 A.M. Out For Delivery
09/30/2016 8:00 A.M. Arrival Scan
Muenchen, Germany 09/30/2016 6:46 A.M. Import Scan
Innsbruck, Austria 09/30/2016 3:40 A.M. Departure Scan
09/30/2016 2:20 A.M. Arrival Scan
Milano, Italy 09/29/2016 10:10 P.M. Departure Scan
09/29/2016 12:45 P.M. Pickup Scan
Germany 09/28/2016 11:26 A.M. Order Processed: Ready for UPS
As stated in EVGA conditions, I'm not required to note the RMA number outside if I'm using the prepaid label. Also, the item has been returned in the EVGA box of the EAR.
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bcavnaugh
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Re: Replacement product for 780Ti K|ngp|N
2016/09/30 09:44:40
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m4x1m4t0r
bcavnaugh
m4x1m4t0r
Please help I'm very tired and disappointed I've returned my defective product with the EVGA prepaid label but the package has been refused!
Tracking number 1Z0091Y29963946794
I need someone can close my pratice, I have still in hold the precharge
Did you put the RMA Number on the Outside of the BOX? Track
How was the Box Packed?
Returned On:Friday, 09/30/2016 at 3:39 P.M.Left At:StoreReceived By:KID
Proof of Delivery
Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
Tracking Number:1Z0091Y29963946794Service:UPS Standard®Weight:3.00 kgsReturned On:09/30/2016 3:39 P.M.Returned To:GRAEFELFING, DEReceived By:KIDLeft At:Store
Thank you for giving us this opportunity to serve you.
Sincerely,
UPS
Tracking results provided by UPS: 09/30/2016 11:55 A.M. ET
What A trip this Box went through
GRAEFELFING, DE 09/30/2016 3:39 P.M. Returned to shipper
Wolfratshausen, Germany 09/30/2016 8:15 A.M. Out For Delivery
09/30/2016 8:00 A.M. Arrival Scan
Muenchen, Germany 09/30/2016 6:46 A.M. Import Scan
Innsbruck, Austria 09/30/2016 3:40 A.M. Departure Scan
09/30/2016 2:20 A.M. Arrival Scan
Milano, Italy 09/29/2016 10:10 P.M. Departure Scan
09/29/2016 12:45 P.M. Pickup Scan
Germany 09/28/2016 11:26 A.M. Order Processed: Ready for UPS
As stated in EVGA conditions, I'm not required to note the RMA number outside if I'm using the prepaid label.
Also, the item has been returned in the EVGA box of the EAR.
OK, was the RMA on the "prepaid label"? Why was it Returned to shipper, that is what did EVGA tell you?
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EVGATech_ChrisB
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Re: Replacement product for 780Ti K|ngp|N
2016/09/30 10:20:46
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Dear m4x1m4t0r, I looked up your shipment tracking information and according to what I can see this shows to have been delivered today. I am not showing that anyone refused your shipment, but instead I do see it saying returned to sender upon delivery. I can only assume that since we supplied this label, UPS has labeled the shipment this way upon delivery and unfortunately it is a bit confusing. Please allow 1-2 business days for the item to be received into the pending RMA and please do not hesitate to let me know if you should have any additional questions or concerns? chrisb@evga.com m4x1m4t0r
Please help I'm very tired and disappointed I've returned my defective product with the EVGA prepaid label but the package has been refused!
Tracking number 1Z0091Y29963946794
I need someone can close my pratice, I have still in hold the precharge
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m4x1m4t0r
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Re: Replacement product for 780Ti K|ngp|N
2016/09/30 11:55:38
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Thank you Chris for your response.
post edited by m4x1m4t0r - 2016/09/30 11:57:46
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