So I bought my new gtx 1080 29 september, paid extra to get EVGA because you always hear their customer service is the best on the market. I strongly disagree! I had to do 2 RMA's already (made both tickets within 30 days of my purchase) They too really long to receive the cards, but I had confirmation form UPS that the card has arrived in their warehouse, I did not hear from them and I had to wait like a month before the shipped me a new one. Best thing is I get the card today and it is a USED not new card. I am really angry and I can't laugh with it anymore! This is the last evga card I get if this is how they treat their customers... I do hope you take the card back and send me a new one... or just refund me...
 
The card that I bought: XXX I RMA'ed this card with the advanced option and then I got this card: XXX
Was something wrong too so I RMA'ed this one too (I get a shipping ticket from EVGA and this one took super long to get received by evga. But UPS send me a mail the card was delivered like 3 weeks before EVGA told me they got it...) But this card was send in as a standard RMA.
Then now the replacement I got for the standard RMA is XXX The used not new card...
 
 
Edit Removed Serial Number - EVGATech_ChrisB

Dear Archang3l,
 
I am sorry to hear that you are upset with the replacement that you received and for any delay with your RMA request.  I assure you that we are here to help and I have escalated your concern to our EU management team so that they can work with you.  
 
The will follow-up with you on the next business day and thank you for your patience throughout this process.