Why not just buy EVGA from Newegg or Microcenter? I'm sure they can better accommodate your shipping needs.

XrayMan
 

Brad_Hawthorne
Why not just buy EVGA from Newegg or Microcenter? I'm sure they can better accommodate your shipping needs.

 
There's no Microcenter in Hawaii.

There is no Microcenter within 150 miles of me, but I order from them all the time. I purchased my EVGA DDR4 kit from them.

 
Sounds more like a certain warehouse employee doesn't give crap one about his job, and I'm fully expecting someone from EVGA who matters will soon post on this thread asking you to contact them, and they will see you right, as they always do. No need for dramatics.

 
 

While I do not agree with the guy pretty much laughing in your face, it makes complete sense why it would cost $50 for shipping. Were you trying to ship 2 day shipping? That will jump the price. The fact you're in Hawaii may matter as well (EVGA is in California, yes?) as the only actual shipping methods then are either boat or by air, so the price goes up. There could as well be other facts that I'm completely missing here too.

Zuhl3156
I am another member who prefers USPS not only for the more reasonable price but for reliability. The front doors on my apartment complex are locked now so I have to wait all day to let UPS in the door. My EVGA 1300 G2 power supply didn't get here until 6:30 p.m. while USPS gets here everyday around 10:30 a.m. and he has a key.

I'm pretty certain you could arrange something similar with UPS. You just have to call their office. Usually it's the same driver that would deliver in your neighborhood.

Zuhl3156
UPS in this area prefers to deliver to businesses first. So, I listed myself as a company address. No joy. The next time they show up past 5:00 p.m. I am going inside and they can try again the next day. Amazon has their own shipping company now and they will call my cell number to let me know they are outside. With UPS I have to pay for a Premium Membership to have this option available to me.

Amazon has their own shipping now?
I'm a prime member. Would they accommodate my needs since I'm at an apartment complex, and/or ship to me at a certain time? I'm asking you because it looks like you already have experience with them already. I thought they used UPS.

Shipping companies like UPS make backroom deals with businesses like evga, they give them a discount if they sign exclusive contract with them. The only thing that will change that is lots of complaints from customers to evga corporation. If they see more customers wanting USPS option, they could make changes once the contract with UPS is up.
 
 
 
 
 

An expensive item like a video card should be shipped by a reputable carrier.   With point to point tracking.  I'd hardly trust USPS to do it right after receiving many damaged products with bent boxes.  Signature is also required on some items.  Not to say UPS doesn't have their own problems.. Just lesser of the evils.   My preference has always been fedex.  Mainly because they deliver on time and I've had far less problems for my area than UPS.  Ever tried to process a claim on damaged items with USPS?  It's like pulling teeth

I honestly do not blame EVGA at all for not going with USPS. USPS does not have a good reputation for shipping fragile material. UPS is definitely the way to go for electronics and/or fragile merchandise. The fact it was $50 has nothing to do with EVGA. That is UPS pricing. Fuel price, surcharge rating also apply as well. EVGA is also trying to protect your product. I can see why they would skip right over USPS and go with UPS. I'm not quite sure if they offer Fed-Ex, though. Having a signature requirement is only for the customer's protection. That's a good thing.

Dear redflag9000,
 
I am sorry that you are upset by the shipping options that we offer and also by the person that you talked to.  I have reviewed the call in question and I am sorry for any confusion, but I assure you that our tech did not and would not laugh at you or any of our customers.  I can confirm that you did talk to Erin and he is a very friendly person.  I did hear the question of if we can ship in the medium flat rate box and the answer was that the only shipping options are the ones on the site, which is true.  
 
I assure you that we do care for all of our customers and that is why we want to ensure that they receive their product without any issue and as quickly as possible.  Unfortunately as everyone knows the flat rate boxes are not insured and can take longer to be delivered.  Since it is not insured then if something should occur to the product or it is not delivered then there is no recourse to recover that item.  
 
UPS is the complete opposite as the item would be fully insured and arrive in a timely manner for you.  If something should occur during transit then we would be able to process the insurance on that shipment and ship another product as soon as possible to assist.  I can confirm that since we are shipping from California to Hawaii the least expensive shipping that we do offer is by UPS Air 2nd day shipping, which is quick to arrive. Please understand however that if this option is not right for you, then I do recommend checking with a local computer store or considering a different re-seller that may have other shipping options.  I have included a link to a list of online re-sellers below to assist.  
 
EVGA re-sellers: http://www.evga.com/Products/WhereToBuy.aspx 
 
Once again we are very sorry to see that you are upset and I assure you that we do appreciate you as a customer.  Please do not hesitate to let me know if you should have any additional questions or concerns with our products or services. chrisb@evga.com 
 
 

redflag9000
I've been an Evga customer for 10 years. I have always loved Evga, and thought that they make some of the best products on the market. Every video card and motherboard I have ever purchased came from Evga, but recently they made a change on their website that has made me decide to shop elsewhere. I live in Hawaii, and as a result UPS shipping prices to Hawaii are ridiculous. As a result, we use USPS for our mail needs as USPS is cheaper.

Today I was intending on buying a GTX 970, but because Evga only ships via UPS, the cheapest shipping option was nearly $50. By contrast, the same video card would easily fit in a USPS medium size flat-rate Priority Mail box, and it would ship for exactly $12.35. I called Evga's office, spoke to a customer service rep, and was not only told that offering a reasonable option to ship this item was not possible, but in addition the guy laughed at me because I am unwilling to pay $50 to ship one video card.

I am pretty disappointed I have to leave the brand I always loved just because Evga cant be bothered to hand the Mail Man a package when he comes by to drop off the rest of the mail (which is free by the way).

All the carriers work together. USPS pays FedEx to ship air packages around the country. UPS likes to use USPS to deliver the last mile whenever possible. The only issue I've ever had with USPS, is lazy mail person cramming a box inside the mailbox, because she was too lazy to walk up to the house, probably too busy yappin on the cell phone. One call to USPS office, it never happened again.
 
 

Zuhl3156
Wait, what? Erin is a guy?

Is this a trick question?

Yes, Erin is a guy. 
 

Zuhl3156

stalinx20

Zuhl3156
Wait, what? Erin is a guy?

Is this a trick question?

I'm not sure. Quote from above: "I can confirm that you did talk to Erin and he is a very friendly person."

The fact he laugh may have been taken completely out of context. many people like to give a chuckle occasionally because it can help break the ice a bit. I don't know how it was presented though, but we can tell it didn't help the situation.

Zuhl3156

stalinx20
The fact he laugh may have been taken completely out of context. many people like to give a chuckle occasionally because it can help break the ice a bit. I don't know how it was presented though, but we can tell it didn't help the situation.

It was a long time ago and no he wasn't offended even though until now I was under the impression I was asking a woman. Sorry, but when I picture someone named Erin I see a red haired girl. So much for stereotyping.

I was referring to the OP when he called seeking guidance.