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AnsweredDeeply concerned about my GTX 1080 FTW

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RKarov
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2016/10/25 20:57:37 (permalink)
Hello I am worried that the GTX 1080 FTW that I bought July 18th and recieved/registerd on the 26 th will start giving me the black screen crashes or outright die possibly taking my computer with it.  I have not had any issues while using the card at the box settings but I am worried it is only a matter of time before it's memory fail.  I did have an endless restart issue a few days ago but that make be related to my cpu being overclocked and the issue has not showed up in the past two days.  EVGA offered thermal-pads and i have signed up to recieve them but that may not help if the WRM's are running out of spec and fail because of a factory defect.  I have been an EVGA customer since 2005 and am VERY angry that this company would skimp on quality control this badly, I am considering asking for my money back in exchange for this possibly dangerously defective product and wonder if I should just do it.
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wils07
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/25 23:30:03 (permalink) ☼ Best Answerby RKarov 2016/10/26 16:47:12
The only options you have is rma for a possible refurbished card.
Use the pads evga supply and hope your card is not damaged
Or try and get a refund and buy something else.
I'm thinking the same thing as you as I'm not happy that possibly the most important part of my gaming pc is the gfx card and it could be faulty or damaged already. I am also out of my 30 days for returning and all I could do now is try and sell it on but who`s gonna want to buy it now after all this??
 

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jarablue
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/25 23:34:00 (permalink)
Why not rma it and get a card that is defect free? Am I missing something here? The card is warrantied and you're protected. Send it in, they will cross ship for you as they did for me and you are never without a card and you will get a new worry free card. This is pretty much a no brainer and EVGA is a good freaking company.
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 00:05:02 (permalink) ☄ Helpfulby RKarov 2016/10/26 16:25:42
jarablue
Why not rma it and get a card that is defect free? Am I missing something here? The card is warrantied and you're protected. Send it in, they will cross ship for you as they did for me and you are never without a card and you will get a new worry free card. This is pretty much a no brainer and EVGA is a good freaking company.


 
EVGA doesn't always give customers a free cross-ship.
 
 
Standard Cross-ship
  1. Standard Cross-Ship RMA
    • EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
    • After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. Cost of collateral is determined by EVGA.
    • EVGA will ship via ground shipping to you within 1-3 business days.
    • You will then be responsible for shipping your defective product back to EVGA, following our shipping guidelines.
    • Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. Your original product MUST be returned to EVGA within your 45 day RMA approval window in order to receive your collateral returned.
    • The complete refund process may take 7-14 business days.
 
 
 
 
EVGA Advanced RMA costs $30-50 (depending on shipping you want) 
 
Customers may purchase an EAR plan at the time of registration, if registration is within 30 days of the purchase date and you are the original owner, to take advantage of this premium service. During the registration process, you will be asked if you want to participate in the EAR program. You can then purchase the plan that fits your needs. You may decline purchasing the EAR for your product at the time of registration, you will be able to purchase an EAR anytime within 30 days of the purchase date.
 
  • EAR is only available to the original owner of the product.
  • Currently EAR is ONLY available to residents in the contiguous "lower 48" United States.
  • EAR is NOT available in Alaska, Hawaii, military deployment PO boxes, Canada or Mexico.
 (evga only puts a small hold of like $1.20 on your debit/credit card.)
 
 
 
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jeremykrak
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 02:52:44 (permalink)
I don't understand the concern exactly...

I bought an FTW and had to get a complimentary RMA it back cuz it died on day 1 - but why would you be so worried? It's been working fine since July right?? The issue only effects 3-4%
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 03:08:14 (permalink) ☄ Helpfulby RKarov 2016/10/26 16:25:33
jeremykrak
I don't understand the concern exactly...

I bought an FTW and had to get a complimentary RMA it back cuz it died on day 1 - but why would you be so worried? It's been working fine since July right?? The issue only effects 3-4%



The nature of component degradation is that failure occurs over extended periods of time, not instantly. It is also a fact that the VRM area gets hotter than it ideally should, and increased degradation of the GDDR5 next to it is almost a given. Users can experience problems later in the lifespan of the card because currently its a lot of GPU horsepower and not everyone needs it all today. Add a bit of age and dust... If it already affects 3-4% right after release, check back in a year's time and you can probably double that number. Those thermal pads for *all* users are not there without reason, and as I gathered will also be added to new products from now on - that alone says it all.

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NucleusX
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 03:22:46 (permalink)
Vayra86
The nature of component degradation is that failure occurs over extended periods of time, not instantly. It is also a fact that the VRM area gets hotter than it ideally should, and increased degradation of the GDDR5 next to it is almost a given. Users can experience problems later in the lifespan of the card because currently its a lot of GPU horsepower and not everyone needs it all today. Add a bit of age and dust... If it already affects 3-4% right after release, check back in a year's time and you can probably double that number. Those thermal pads for *all* users are not there without reason, and as I gathered will also be added to new products from now on - that alone says it all.



+1
 
 
The hotter a component burns, the faster it will die. Approaching, or exceeding the specification tolerance also accelerates this process. Its a fundamental fact of electronics.
post edited by NucleusX - 2016/10/26 03:44:54

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ksgnow2010
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 08:46:29 (permalink)
So, let me see if I get this straight:
 
1. You own an EVGA 1080 FTW card
2. It's been running great for you and you have no issues
3. You are concerned that there might possibly be a future potential issue that maybe might appear
 
It's not in EVGA's (or any company's) best interest to knowingly sell bad hardware.
 
Why would EVGA (or any company) honor a warranty claim to the tune of "I don't have an issue, but I want a new/different card because there might be one potentially in the future"?
 
It's EVGA.  If there is an issue, they got your back.  EVGA is known for going out of their way to keep their customers happy.
 
As I see it, you have the following two options:
 
1. Sell the card and buy a different one (you will get less than what you paid for it...it's used hardware)
2. Enjoy the card.  If anything happens, EVGA has your back
 
For reference, I own an EVGA 1080 FTW card.  It's been running folding @ home 24/7 since I got it back in July.  I am not concerned.
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Nelly.
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 08:56:52 (permalink)
I've got an EVGA 1070 FTW.  I was concerned at first, I contacted my (UK) retailer to be told a 10% restocking fee would be implied and return postage, which would equate to $70.
 
I only ordered my card just over a week ago, but it's old stock - it came with Samsung memory, EVGA shipping date July.  I've ordered the thermal pads and will see how I get along.
 
The fact remains - EVGA still have the best customer support out of all the manufacturer brands their is, this is why I buy EVGA products.  Also with EVGA step-up, their might be better cards available in 3 months time.
 
I'm still a happy customer, so my advice is don't worry about it, EVGA have your back. 
post edited by Nelly. - 2016/10/26 09:10:33

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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 09:42:01 (permalink)
My GTX 1080 FTW only gets up to 60 degrees right now here in early winter conditions. For me the ideal situation was to use an overly large case and keep the case fans going on high, but I now have set these on the lowest setting. The temps only went up a degree or two. In the summer the temps never went over 64-65 degrees. I don't have air conditioning in the house.
 
These temps are with folding at home ongoing on the GPU so this is nearly 100 percent load on the GPU.
post edited by rjohnson11 - 2016/10/26 09:46:29

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hapkiman
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 10:11:13 (permalink) ☄ Helpfulby RKarov 2016/10/26 16:28:41
The others are right.  No need to worry about what might happen tomorrow.  If your card is working fine now, enjoy it.  If it starts glitching or causing problems, EVGA will replace it for the 3 year warranty period.  The chances of it "taking your computer with it" are slim to none.  Yes it's possible - but so is it possible that your PSU could crap out at any moment and take out your system, or one of your RAM modules could die and damage your mobo, or your mobo itself could just die and damage other components....This is possible with any electronic component.  Unlikely, but always possible.  Or your house could even be hit by lightning....
 
My FTW 1080 works great, runs cool and is a great card.  If something happens I'll RMA it.  I wouldn't stress about it.  Get the thermal pads if you want and replace them, and be sure and put some good TIM (MX-4, etc.) back onto the die, and enjoy.

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NetQvist
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 10:33:31 (permalink)
Well I finally got my MSI 1080 Gaming Z and wow the difference... Something must have been seriously wrong with my 1080 FTW.
 
Windows idle temp is now ~50 degrees at 0% fan compared to EVGA having issues staying just below 60 so the fans would kick in every now and then, main reason is the fact that card doesn't clock down below ~1200-1300 Mhz due to my triple monitors and main monitor at 120Hz (Down from 165Hz in Windows).
 
Games (DOOM and Rise of the Tomb Raider) are running at 65 degrees compared to EVGA at 73 degrees at stock settings and the MSI is boosting to 1999,5 (screw that value) on stock OC setting compared to the EVGA's 1962.
 
I have not changed anything else with my fans or computer, just switched Strix 980 -> 1080 FTW -> Strix 980 -> 1080 Gaming Z
 
Now to hope it doesn't start destroying itself after 2 weeks like my FTW did.
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d.burnette
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 10:48:54 (permalink)
My 1080 FTW has been running flawless since I got it in July, I am not concerned about it at all. Temps very reasonable whilst gaming in the low 60's c.
 
I have been with EVGA for many years and I know they have my back should something happen - they always have.  I doubt anything will, imagine I will replace this card long before it gives up the ghost.

Don 
 
 
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NucleusX
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 14:17:48 (permalink)
I totally understand the OP's concerns. Its a bit hard not to be concerned after witnessing EVGA getting hammered
with endless forum posts of failures and RMA's. The failures themselves arn't all that varied either, and mostly the
same kind of failures are reported. Its at a point now where ppl are losing their consumer faith in EVGA over this
new Pascal series with all these similar reports. It has some thinking that there's something fundamentally wrong
with EVGA's design, and even tho nothing has happened yet to their hardware, the paranoia is there because of
how the faults manifests themselves from ongoing use over time. Heat related problems can't be timed to an
exact science, but its common knowledge that heat will kill electronics given enough time and intensity. Yeh
EVGA might be great at having your back, but that does nothing to bolster my faith in their Pascal engineering.
I even had the thought that a bigger portion might eventually be effected, its just hasn't had enough time yet.
Intellectually, this 1070 of mine has been a burden on my time. If it where a woman, i'd say it'd be like getting with
a hot super model that strikes you with her external appearances and seduction, then over time begins to become
apparent how ugly she really is on the inside as you get to know her. Bad analogy, but it sounded funny in my head !
post edited by NucleusX - 2016/10/26 14:41:23

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jarablue
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 14:21:54 (permalink)
NucleusX
I totally understand the OP's concerns. Its a bit hard not to be concerned after witnessing EVGA getting hammered
with endless forum posts of failures and RMA's. The failures themselves  arn't all that varied, and mostly the same
kind of failures are reported. Its at a point now where ppl are losing their consumer faith in EVGA over this new
Pascal series with all these similar reports. It has some thinking that there's something fundamentally wrong with
with EVGA's design, and even tho nothing has happened yet to their hardware, the paranoia is there because of
how the faults manifests themselves from ongoing use over time. Heat related problems can't be timed to an
exact science, but its common knowledge that heat will kill electronics given enough time and intensity. Yeh
EVGA might be great at having your back, but that does nothing to bolster my faith in their Pascal engineering.




Guess what? If the card dies for any reason, evga will replace it and more than likely cross ship it for no cost. No bull huh? The card is covered 100%. Are we that impatient in this day and age that we can't wait a three or four days for a brand new card to show up at our door?
 
I mean really?? EVGA, we will always buy your stuff cause we know you come through when we need it.
 
Thanks.
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NucleusX
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 14:30:09 (permalink) ☄ Helpfulby RKarov 2016/10/26 16:34:24
You're thinking like a typical consumer. I'm thinking like an enthusiast. Lemme repeat this.
 
"Yeh EVGA might be great at having your back, but that does nothing to bolster my faith in their Pascal engineering."
 
As a consumer, thats great, as an enthusiast, its potentially a massive embarrassment to their engineering. 
post edited by NucleusX - 2016/10/26 19:25:56

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NetQvist
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 14:35:21 (permalink)
jarablue
NucleusX
I totally understand the OP's concerns. Its a bit hard not to be concerned after witnessing EVGA getting hammered
with endless forum posts of failures and RMA's. The failures themselves  arn't all that varied, and mostly the same
kind of failures are reported. Its at a point now where ppl are losing their consumer faith in EVGA over this new
Pascal series with all these similar reports. It has some thinking that there's something fundamentally wrong with
with EVGA's design, and even tho nothing has happened yet to their hardware, the paranoia is there because of
how the faults manifests themselves from ongoing use over time. Heat related problems can't be timed to an
exact science, but its common knowledge that heat will kill electronics given enough time and intensity. Yeh
EVGA might be great at having your back, but that does nothing to bolster my faith in their Pascal engineering.




Guess what? If the card dies for any reason, evga will replace it and more than likely cross ship it for no cost. No bull huh? The card is covered 100%. Are we that impatient in this day and age that we can't wait a three or four days for a brand new card to show up at our door?
 
I mean really?? EVGA, we will always buy your stuff cause we know you come through when we need it.
 
Thanks.


 
Thing is that when you have a GPU you can't trust it pretty much ruins gaming, I went through 1 month of "very annoying troubleshooting" with a EVGA 1080 FTW because of the issues it had.
 
After this I'd much rather have bad customer support and a good product at this point so I never have to get in touch with customer support in the first place! Also I really want to know the return rates on say EVGA FTW cards compared to Asus STRIX or MSI Gaming ones but I haven't been able to find any publicly since the big retailer here which exposes them doesn't sell EVGA products.
 
EDIT: Changed a word for Sajin, been trying to avoid them here but they pop into contexts every now and then =P
post edited by NetQvist - 2016/10/26 23:38:18
#17
Sajin
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 14:39:30 (permalink)
Just a friendly reminder...
 
Please do not use inappropriate language on the evga forums. Thanks.
 
http://forums.evga.com/EV...erms-of-Use-m4682.aspx
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NucleusX
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 14:57:34 (permalink)
NetQvist
jarablue
NucleusX
I totally understand the OP's concerns. Its a bit hard not to be concerned after witnessing EVGA getting hammered
with endless forum posts of failures and RMA's. The failures themselves  arn't all that varied, and mostly the same
kind of failures are reported. Its at a point now where ppl are losing their consumer faith in EVGA over this new
Pascal series with all these similar reports. It has some thinking that there's something fundamentally wrong with
with EVGA's design, and even tho nothing has happened yet to their hardware, the paranoia is there because of
how the faults manifests themselves from ongoing use over time. Heat related problems can't be timed to an
exact science, but its common knowledge that heat will kill electronics given enough time and intensity. Yeh
EVGA might be great at having your back, but that does nothing to bolster my faith in their Pascal engineering.




Guess what? If the card dies for any reason, evga will replace it and more than likely cross ship it for no cost. No bull huh? The card is covered 100%. Are we that impatient in this day and age that we can't wait a three or four days for a brand new card to show up at our door?
 
I mean really?? EVGA, we will always buy your stuff cause we know you come through when we need it.
 
Thanks.


 
Thing is that when you have a GPU you can't trust it pretty much ruins gaming, I went through 1 month of hell with a EVGA 1080 FTW because of the issues it had.
 
After this I'd much rather have bad customer support and a good product at this point so I never have to get in touch with customer support in the first place! Also I really want to know the return rates on say EVGA FTW cards compared to Asus STRIX or MSI Gaming ones but I haven't been able to find any publicly since the big retailer here which exposes them doesn't sell EVGA products.




In this day in age, great customer service is in very short supply, so i can see why people dedicate themselves to a brand name for that reason.
I gotta agree with you on that. I'd much prefer a well engineered product i can trust that didn't require the use of customer service to begin with.
post edited by NucleusX - 2016/10/26 15:22:00

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NucleusX
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 15:34:24 (permalink) ☄ Helpfulby RKarov 2016/10/26 16:36:08
d.burnette
My 1080 FTW has been running flawless since I got it in July, I am not concerned about it at all. Temps very reasonable whilst gaming in the low 60's c.
 
I have been with EVGA for many years and I know they have my back should something happen - they always have.  I doubt anything will, imagine I will replace this card long before it gives up the ghost.




I'd like to make one thing clear here. Its one thing to compare "core" temps, but seen as tho the reported problems revolve mostly around
VRM's and Memory, you won' t even know what their temps are, as these components cannot be monitored without the appropriate sensors.
Your VRM's could be screaming for mercy, and you wouldn't know any better until its too late, regardless of how cool your core temp is.
The need to monitor these area's directly is increasing and should be made a standard. Monitoring core temps only tells part of the story. 
post edited by NucleusX - 2016/10/26 16:39:24

CPU:  Intel 486 DX2. 66Mhz (Turbo). Cooling: LN2.
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GPU:  Nvidia GTX Riva TNT2 FTW OC. PCI. 32mb. x4 Quad SLI.
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RKarov
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 16:38:00 (permalink)
I am either going to RMA this card or try to sell it.  I hope am lucky and my VRMs are working right.  It is better to be safe than sorry.
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HungryHamster
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 16:41:18 (permalink)
I think I'm ready to give up on my 1080 FTWs. Too many issues. Seems like every day there's some new problem that requires my research and attention. Between the black screen issue, the bad PCB, and now another separate heating issue, I just can't be happy that I made this purchase.
#22
NucleusX
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 16:48:22 (permalink) ☄ Helpfulby RKarov 2016/10/26 16:50:21
RKarov
I am either going to RMA this card or try to sell it.  I hope am lucky and my VRMs are working right.  It is better to be safe than sorry.


 
I'm not suggesting you take this so seriously that you should panic and RMA it now before its too late, you'll probably have issues trying anyways if its fine lol.
But i do suggest you pay special attention to its VRM's and over-all temp performance. Visually inspect the card for gaps between the memory modules and the
heatsink, apply the free pads EVGA is sending out, and game on with light settings and without overclocking until its done. The TIM will need re-doing too.
 
post edited by NucleusX - 2016/10/26 18:18:39

CPU:  Intel 486 DX2. 66Mhz (Turbo). Cooling: LN2.
MTB: ECS. Chipset: SIS. HD: WD Raptor 300mb x 512. 154GB. Raid 0.
RAM: Corsair Obliterator Gold. EDO. 16mb. 66mhz. x8.
GPU:  Nvidia GTX Riva TNT2 FTW OC. PCI. 32mb. x4 Quad SLI.
PSU:  ATX 200 watt (no label). Case: RGB Milk Crate.
 
#23
RKarov
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 16:48:48 (permalink)
Yes i think I will RMA this card to be safe, hopefully the fixed one have working WRM and thermal-pads installed.  I sent a support ticket to customer service.  It is wait and see now.
post edited by RKarov - 2016/10/26 17:05:58
#24
RKarov
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 19:45:37 (permalink)
So I removed the back-plate on my card and noticed two areas that are much darker on the board than the areas around it, I wonder if they have been burned by heat.   Now I am even more concerned.  One area was where the gpu is and the other over something called R3021.  I can't get the photo uploaded since it is too large file size. ><
post edited by RKarov - 2016/10/26 20:01:48
#25
hapkiman
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 20:50:26 (permalink)
You said the area that directly contacts the GPU die is discolored? How does the TIM look? Too much or not enough maybe? Try taking photos again. I'm curious what you have there.

Intel Core i9-9900k, Corsair H115i Platinum RGB, 32GB (2x16GB) Corsair Dominator Platinum RGB DDR4 @3466MHz, EVGA RTX 2080Ti XC2 Ultra, MSI MEG Z390 ACE, Samsung 970 Pro 512GB, Samsung 860 EVO 1TB, WDHDD 2TB, Dell P2715Q 4K/UHD @60Hz, Samsung T27A300 1080p @60Hz, Windows 10 Pro, Fractal Design Define R6 with x3 Corsair 140mm ML fans, SeaSonicXP2 860w, Corsair K70 RGB MK2, SteelSeries Rival 600, Bose Companion 2 Series III speakers.
#26
NucleusX
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 20:52:36 (permalink)
hapkiman
I'm curious what you have there.



As am i.

CPU:  Intel 486 DX2. 66Mhz (Turbo). Cooling: LN2.
MTB: ECS. Chipset: SIS. HD: WD Raptor 300mb x 512. 154GB. Raid 0.
RAM: Corsair Obliterator Gold. EDO. 16mb. 66mhz. x8.
GPU:  Nvidia GTX Riva TNT2 FTW OC. PCI. 32mb. x4 Quad SLI.
PSU:  ATX 200 watt (no label). Case: RGB Milk Crate.
 
#27
RKarov
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 21:25:55 (permalink)
hapkiman
You said the area that directly contacts the GPU die is discolored? How does the TIM look? Too much or not enough maybe? Try taking photos again. I'm curious what you have there.

 It is much darker than the rest of the board, it is deep black and the rest is more like graphite pencil the same deal with the other area. 
post edited by RKarov - 2016/10/26 21:28:06
#28
NucleusX
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 21:56:57 (permalink)
Any obvious signs of scorching ? what about the under side of the back-plate itself ?

CPU:  Intel 486 DX2. 66Mhz (Turbo). Cooling: LN2.
MTB: ECS. Chipset: SIS. HD: WD Raptor 300mb x 512. 154GB. Raid 0.
RAM: Corsair Obliterator Gold. EDO. 16mb. 66mhz. x8.
GPU:  Nvidia GTX Riva TNT2 FTW OC. PCI. 32mb. x4 Quad SLI.
PSU:  ATX 200 watt (no label). Case: RGB Milk Crate.
 
#29
RKarov
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Re: Deeply concerned about my GTX 1080 FTW 2016/10/26 22:22:39 (permalink)
I don't remember possibly, the card is in my system again I will have to take it out and take a picture of it again.
#30
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