Athian
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Bought the 480gb version of the corsair neutron XT series. Awesome drive. But recently I noticed my games stuttering a bit. Decided it was time to format and clean install everything. That is where everything has been going wrong. I have tried formatting the drive with a USB windows installer, CD windows installer. I installed windows into my second SSD and tried formatting it through that but it always fails. Went into admin tools and storage and it just keeps saying that windows cannot complete the task. I installed the Corsair Tool box. Smart check fails. Try and do a secure wipe. It succeeds but does nothing. I have tried resetting windows, going back to an earlier build. Now the drive works fine when I load into it. But where is gets really weird. If I go and try delete anything off the drive. When I restart its like it never happened. I cannot install programs. Tried uninstalling programs but as soon as I restart. They are there like I never did it. If no one has any suggestions I am going to open a support ticket. But I am leery about doing an RMA, because the drive has very sensitive information on it. Passwords and tax stuff. As I stated before. I try and delete it, but it comes right back when I restart. The only option I see that is left is to dban the thing. Please help and thank you for any advice or tips. Thank you and have a nice day.
post edited by Athian - 2015/11/25 10:38:50
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Athian
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/09 11:29:01
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Update: Just tried a drive error checking and it does state their is a problem but is unable to repair it.
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aka_STEVE_b
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/09 11:37:07
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AMD RYZEN 9 5900X 12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
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rjohnson11
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/09 12:13:42
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I've got only one option for you to try. If it's possible see if the SSD will allow you to flash the firmware. If that works then try and format the drive afterwards.
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KenMcC
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/09 12:20:09
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Yes. I though all you ever did was a QUICK format for SSDs then Partition as needed. They do not have blocks or tracks a HDD. I could be wrong. The call the MFG or USE their tool for the model of SSD you have. I believe Corsair has a good support group
KenMcC Z170 Classy K; i7-6700 CPU, Corsair CMK16GX4M2A2400C14 Seasonic SSR-360GP 360W; Samsung 950 Pro M.2 256 GB Samsung 850 Evo 500 GB SATA Samsung 850 Evo 256 GB SATA Samsung SSD 840 Series 250 GB SATA Samsung 860 EVO 1 TB SATA Windows 10 x64 Prof.
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rjohnson11
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/09 12:31:07
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If the disk is recognized at all by windows do a chkdsk command in a command prompt: chkdsk /f E: (Replace the letter E with the drive letter of the SSD)
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Athian
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/09 12:59:18
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Firmware is up to date. Tried the corsair software and secure wipe feature succeeds but it does nothing. This is what the check disk popped up with.
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Athian
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/09 13:42:45
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Update: Out of the blue I wondered if you could erase it from the command prompt. Don't know why I thought it. Just did lol. Followed the steps in the link below and IT WORKED!!!! Now to install windows. I have my fingers crossed and hope I did not hurt anything lol. http://knowledge.seagate....05929en?language=en_US Update: NVM this method did not work either lol.
post edited by Athian - 2015/11/09 13:52:55
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kougar
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/09 14:55:25
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If a secure erase and diskpart both failed, then it's a bum drive and you need to return or RMA it.
Have water, will cool.
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Athian
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/09 15:54:09
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I am going to try parted magic next. If that fails. I will RMA it, but am worried about my personal data on the drive that refuses to delete. Because I can still use the drive like nothing is wrong. Except for deleting and installing anything on it.
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KenMcC
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/10 09:12:07
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Have you called Corsair Tech Support group yet? 1-888-222-4346
post edited by KenMcC - 2015/11/10 09:15:25
KenMcC Z170 Classy K; i7-6700 CPU, Corsair CMK16GX4M2A2400C14 Seasonic SSR-360GP 360W; Samsung 950 Pro M.2 256 GB Samsung 850 Evo 500 GB SATA Samsung 850 Evo 256 GB SATA Samsung SSD 840 Series 250 GB SATA Samsung 860 EVO 1 TB SATA Windows 10 x64 Prof.
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KenMcC
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/10 09:17:45
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KenMcC Z170 Classy K; i7-6700 CPU, Corsair CMK16GX4M2A2400C14 Seasonic SSR-360GP 360W; Samsung 950 Pro M.2 256 GB Samsung 850 Evo 500 GB SATA Samsung 850 Evo 256 GB SATA Samsung SSD 840 Series 250 GB SATA Samsung 860 EVO 1 TB SATA Windows 10 x64 Prof.
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rjohnson11
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/10 09:30:24
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If you managed to erase the drive with a command prompt that is good. Boot from a Microsoft DVD or USB stick. It should give you all hard drive options to install your operating system. Find the SSD drive and choose to delete it. This will wipe the drive and all backup/supporting partitions. Then once that is done format the drive. Then try and install Windows.
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KenMcC
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/10 09:52:40
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Quick format as it is not a HDD and therefore has no Sectors
KenMcC Z170 Classy K; i7-6700 CPU, Corsair CMK16GX4M2A2400C14 Seasonic SSR-360GP 360W; Samsung 950 Pro M.2 256 GB Samsung 850 Evo 500 GB SATA Samsung 850 Evo 256 GB SATA Samsung SSD 840 Series 250 GB SATA Samsung 860 EVO 1 TB SATA Windows 10 x64 Prof.
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Athian
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/10 11:50:59
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KenMcC Tech Support or Forums? http://forum.corsair.com/v3/forumdisplay.php?f=188 Tried their forums and as a just incase I also posted the same thing here. I actually got more help here than I did over there. Go figure lol. EVGA community is just awesome imo. Trying tech support and they just advised things I have already done. Thank you for the phone number, will call today before work. rjohnson11 If you managed to erase the drive with a command prompt that is good. Boot from a Microsoft DVD or USB stick. It should give you all hard drive options to install your operating system. Find the SSD drive and choose to delete it. This will wipe the drive and all backup/supporting partitions. Then once that is done format the drive. Then try and install Windows. Technically the command prompt succeeds. So did the Corsair Toolbox wipe, that succeeds to. But they do nothing and once I reboot. The SSD is back to where I started like nothing happened. When I tried from not only a cd but usb, the delete gives no errors but does nothing as well. The format option just fails and gives me the error code 0x80070057. KenMcC Quick format as it is not a HDD and therefore has no Sectors
I try that and it just states that it is unable to format the drive. Thank you again guys. I haven't tried using a different sata cable yet. Doing that now. But I am just going to throw this out there and see if this could be an issue. When the time changed for daylights savings time. My computer did not update and I went to try and update it. I couldn't find the update option so I just manually changed it. Could that have caused it to "lock up" some how?
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Athian
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/10 13:34:08
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well, tried different sata cable in different port and nothing. Time to call tech support.
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kougar
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/13 04:04:34
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You could always try flashing the latest firmware onto the thing, but it's a shot in the dark. Most likely there's a serious defect with the hardware, and at this point even if a new firmware update did fix it I'm not sure I'd trust the drive anymore with my data.
Have water, will cool.
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Athian
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/13 16:54:59
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kougar You could always try flashing the latest firmware onto the thing, but it's a shot in the dark. Most likely there's a serious defect with the hardware, and at this point even if a new firmware update did fix it I'm not sure I'd trust the drive anymore with my data.
Yeah, Linux told me the drive is going to fail soon. My biggest worry was removing some tax stuff off it. But corsair may come to the rescue in that sense. Will update with what happens. But even stumped my programming buds.
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Athian
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/25 10:36:40
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Update: Corsair has exceeded my expectations. Given the sensitive information on the SSD. They gave me the option to destroy the SSD and shipped out a replacement. Of course I had to prove that it was destroyed which was quite fun lol. Then sent out a replacement very quickly. Truly why I have been a customer of theirs since 2006 but will continue to be. This is the type of support and product that led to my EVGA/Corsair only build. Also, oddly enough, nothing even remotely worked to wipe the SSD.
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rjohnson11
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/25 10:54:34
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Athian Update: Corsair has exceeded my expectations. Given the sensitive information on the SSD. They gave me the option to destroy the SSD and shipped out a replacement. Of course I had to prove that it was destroyed which was quite fun lol. Then sent out a replacement very quickly. Truly why I have been a customer of theirs since 2006 but will continue to be. This is the type of support and product that led to my EVGA/Corsair only build. Also, oddly enough, nothing even remotely worked to wipe the SSD.
+1 for Corsair support on this as I believe almost all SSD manufacturers want the item back for an RMA.
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Athian
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Re: Corsair Neutron XT 480GB won't formate/wipe.
2015/11/25 11:31:01
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rjohnson11 +1 for Corsair support on this as I believe almost all SSD manufacturers want the item back for an RMA.
Which I was more than willing to do but not without destroying it first of course.
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