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Can I do a Step-Up from EVGA GTX 780 Ti SC ACX?

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MonarchX
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2014/09/21 07:39:42 (permalink)
I currently own EVGA GTX 780 Ti SC ACX 3GB and I live in the USA. Can I do a Step-Up from my card to GTX 980 SC ACX 2.0? I keep reading the provided Step-Up FAQ, but I got l wanted to confirm a few things. I thought that only reference EVGA cards can be used for Step-Up program, but my card is SC ACX version... - does it quality or not? Then there is the 90-day invoice thing - does it mean my GTX 780 Ti original purchase had to occur within 90 days since 6/23/2014? I purchased mine on 5/11/2014, so that means I don't quality, doesn't it? That really sucks :(.
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    EddieH
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/21 19:56:44 (permalink)
    Hello MonarchX,
     
    The listing under "What can I Step-Up to?" is the list of the available graphics card you can select to move up to.  As long as your card is a -KR product, you are within the 90 days from the date of purchase and meet the other requirements listed, then it would qualify to Step-Up to a card on the list.  The cards on the list itself are usually the stock reference models that are available only. 
    The cutoff date as of today is 6/23/2014, which means any purchases made prior to this date are out of the 90 day Step-Up time frame, and would not be eligible for the program. I do apologize for any inconvenience this may have caused. 
    post edited by EVGATech_EddieH - 2014/09/21 19:58:04
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    dick_cheney
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/22 08:22:29 (permalink)
    I have a 780ti (03G-P4-2881-KR) and 52 days left for a step up but no option exists for me to step up (No Step-Up Allowed is shown)

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    Stephenk291
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/22 08:25:46 (permalink)
    I think just a flat out yes/no response in regards to these 780ti inquiries would be much easier to follow than just the typical response regarding step-up criteria for people.
    Clearly the KR affix is not answering the question for most people.
     
     
     

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    EddieH
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/22 22:13:31 (permalink)
    dick_cheney
    I have a 780ti (03G-P4-2881-KR) and 52 days left for a step up but no option exists for me to step up (No Step-Up Allowed is shown)



    I will be contacting you shortly via email, with further information. 
    #5
    EddieH
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/22 22:19:47 (permalink)
    Stephenk291
    I think just a flat out yes/no response in regards to these 780ti inquiries would be much easier to follow than just the typical response regarding step-up criteria for people.
    Clearly the KR affix is not answering the question for most people.


    Stephenk291,
    We do appreciate the suggestions and the feedback.  Unfortunately, some cases require further assistance as there can be other factors which cannot be posted.  Sometimes, it can be a bit more just a simple yes/no with some questions.  Which is why any current or potential customer can always contact our 24 hour Technical Support team which is always happy to assist via phone:  888.881.3842 and email:  Support@EVGA.com
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    Equ22
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/23 15:12:46 (permalink)
    HI im new to this sight and i cant seem to figure out how to post new topic.
     
    I literally just received a new 780 ti in the mail like 20 min ago. I just realized that the 980 is better and cheaper. Newegg wont rma for an exchange on a new product just a replacement.
    Its 03g-p4-2884-kr.  I figure ill take the hit on the extra cost of the 780ti and see if i can step up to a 980. Like i said its new and still in the box plastic and all.
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    superebola
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/23 16:09:24 (permalink)
    Hi there,
     
    I am also interested if / when will it be possible to step up from the 780 ti SC (part 03G-P4-2884-KR). When I click on "View Details" for my cards it says "This product is not available for Step-Up", even though they were bought only last month. Am I doing something wrong?
     
    Thanks
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    Stephenk291
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/23 17:23:03 (permalink)
    EVGATech_EddieH
    Stephenk291
    I think just a flat out yes/no response in regards to these 780ti inquiries would be much easier to follow than just the typical response regarding step-up criteria for people.
    Clearly the KR affix is not answering the question for most people.


    Stephenk291,
    We do appreciate the suggestions and the feedback.  Unfortunately, some cases require further assistance as there can be other factors which cannot be posted.  Sometimes, it can be a bit more just a simple yes/no with some questions.  Which is why any current or potential customer can always contact our 24 hour Technical Support team which is always happy to assist via phone:  888.881.3842 and email:  Support@EVGA.com




    fair enough.

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    owingsj
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/27 18:11:27 (permalink)
    I purchased the GTX 770 last month, however, under my account, it states that step-up is not available for this product. Do I have to purchase a warranty to qualify? Or is my specific video card not on the qualifying list? If someone from EVGA support could contact me, that would be great. If not, I suppose I will call customer service Monday. 
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    Stephenk291
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/27 18:19:00 (permalink)
    If you didn't register the product within 14 days then yes. There is no reason why the step up wouldn't show up otherwise.

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    owingsj
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/27 18:20:59 (permalink)
    Ok, so it was around 3 weeks, unfortunately. However, I can purchase a warranty and will then qualify, correct?
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    Stephenk291
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/27 18:23:06 (permalink)
    I believe so. If you read the rules for the step up that should be the case. Please clarify with CS before you purchase anything .

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    EddieH
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/27 18:54:54 (permalink)
    owingsj
    Ok, so it was around 3 weeks, unfortunately. However, I can purchase a warranty and will then qualify, correct?


    Owingsj,
     
    It does look like you were able to purchase the Extended Warranty and were able to submit the request for the Step-Up.  Should you have any other questions or concerns, please feel free to contact our 24 hour Technical Support via phone:  888.881.3842 or email: Support@EVGA.com
    post edited by EVGATech_EddieH - 2014/09/27 18:56:31
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    owingsj
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/27 20:53:05 (permalink)
    Yes, purchasing the warranty did make me eligible, thanks.
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    DaveF-
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/09/28 10:25:09 (permalink)
    I'll just reiterate that the GTX 980 SC ACX should be offered to SC and higher 780Ti step up folks.  As it is, said folks paid far higher for those cards than the 980 SC.  Effectively you would be selling them SC card for 50% more money, and it's not like you'd have to ditch the 780ti's right?  A policy is a policy and I do understand.  Please just consider this exception would be fair.  You can keep the ultra editions out of the mix but the basic SC card on the acx wouldn't be a difficult offer to do.
     
    Give it some thought EVGA.  Thanks :)  Not stopping me from recommending you highly over any other vendor.  Keep up the fantastic work, truly.
     
    #16
    MonarchX
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/10/16 07:59:07 (permalink)
    How does EVGA verify when the product was purchased? Or does EVGA verify when the product was REGISTERED rather than purchased?
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    superebola
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    Re: Can I do a Step-Up from EVGA GTX 780 Ti SC ACX? 2014/10/16 08:03:09 (permalink)
    MonarchX
    How does EVGA verify when the product was purchased? Or does EVGA verify when the product was REGISTERED rather than purchased?


    When you sign up for the step-up, you will need to upload your receipt.
    #18
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