This may be related to the problems some of the EVGA GEFORCE GTX 1080 FTW GPU's have were they crash to a black screen when gaming.
I have two of them running in my system and they could be part of the batch that shipped with faults.
I noticed after playing another game just a while ago that the game resolution on both games that have crashed (Elite Dangerous and Alien Isolation) was set at 3840 x 2160.
Other games at non 4k resolution haven't crashed yet.
I get about 5 minutes or less into the game, it stops responding, the monitor goes black and computer reboots.
Upon checking Event Viewer it gives me a non helpful the system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
No events in event viewer is the same before the computer crashed is the same or gives an indication anything is wrong.
The computer itself is brand new and the power supply when I checked it through the BIOS seems fine, no fluctuations, it's more than adequate for the power needs of the system.
 
Is this part of the problem with faulty GPU's or perhaps the power supply crashes under a heavier load but it stable when nothing much is going on.
Any help appreciated, EVGA support are helping me as well but trying to work out what is causing it is frustrating
Returning it to the company that put it together is going to be pain as its right across the other side of Australia

I have a 4K G-Sync monitor, I set the highest resolution offered in the game itself, I haven't enabled DSR in anything.
 
The two games that crashed both offered this high resolution in graphics options in game the other ones don't.
 
I replayed Alien Isolation at 3840 x 2160 resolution and it was fine for the half an hour I played it, earlier it crashed almost immediately.
 
Elite Dangerous crashes every time after 5 minutes or so, it's set at 3840 x 2160 resolution but it crashing because of this may just be a coincidence.
I haven't yet change the resolution to something lower to see if that fixes the problem
I've contacted Frontier Development about what is happening to see if the game itself is at fault.
 
The black screen crashing isn't consistent apart from when I play Elite Dangerous so it's hard to work out what is causing it, I was assuming the GPU fault was the culprit going by what others have said and especially the black screen reboot.
I just happened to notice both games that crashed were set at this higher resolution and thought I would see perhaps if it was part of problem.
That assumption is inconclusive at the moment
 
I've had limited time playing games at the moment half an hour or so each time perhaps so the computer could crash the more time and games I play.
I am also worried of damaging something because of the problem occurring multiple times.
 
I need the problem to be replicated so when I return it under warranty they can fix it and they just don't say nothing's wrong as it didn't happen in store.
Something isn't working properly with the system and I don't want it to continually crash when playing games as that is what I bought it for.
 
I've mentioned the faulty batch of 1080 GPU's to the store and hopefully that is enough for them to replace them with newer ones shipped after the 30th of August 2016.
If that doesn't fix the problem at least one cause has been investigated.
 
 
**For some reason it won't let me edit my signature to add in my system specs, clicking on it does nothing, annoying
I'll look at this later and add them in, got to get them off my invoice anyway**
 
 
 

I haven't heard the fans speeding up, is it a noticeable noise ?
I do wear headphone that may mask that noise
 
Yes it's more of a powering off and on.
 
I play the game, the screen goes black and it powers off and on again, it reboots but doesn't give the Windows your computer didn't shut off cleanly last time message when I login
 
Event viewer shows a Kernel 41 error message when it reboots.
 
It happened the very first time the computer was activated and I installed Elite Dangerous, it crashed almost immediately when I was playing the game
 
The only other game it crashed on so far has been Alien Isolation.
 
I have been assuming it's a GPU problem as the symptoms sound the same but I am trying to work out if it is before sending it back for repair.
 
People on here have more knowledge than me and I am hoping someone may have other ideas.
 
It's getting late in my timezone so I'll check back tomorrow morning.
 
Thanks
 
 

Do steps #2 & #3 listed here to see if it helps stop the black screens in the two games you listed.

when I had this problem some months back it was a failing power supply check event viewer for errors  see if it says anything.
 

CoercionShaman

Sajin
Do steps #2 & #3 listed here to see if it helps stop the black screens in the two games you listed.

He doesn't actually have black screen issues, he has reboot issues.

Don't think it's a psu issue as other games run fine.
 
 
@Cymek
 
Does running unigine heaven 4.0 @ 4k with max settings selected cause your system to reboot?

Please list your complete system specs.

sethleigh

Sajin
Don't think it's a psu issue as other games run fine.
 
@Cymek
 
Does running unigine heaven 4.0 @ 4k with max settings selected cause your system to reboot?

The other games weren't at 4K though. It could be that 4K is simply loading the gpu more than lower resolution, which is exacerbating a power issue whose threshold for problems is simply not being crossed under a lower gpu load.
 
Sometimes I wonder if some of these problems couldn't be diagnosed more easily using a Kill A Watt unit. That would show if in fact more power is being drawn in the various situations that crash or don't crash.

That's why I'm asking the OP to run unigine heaven 4.0 @ max settings.

Running unigine heaven 4.0 at maximum settings didn't cause the system to crash, the cards got hot as would be expected but that's it.
That's suggests its not a power supply issue ?
It must be related to this one game that for some reason crashes like a power supply problem, its weird if it is.
I am still waiting to here back from them about my query.

Thanks for the help.
 
I have run Elite Dangerous in debug mode and it's working so far so perhaps that is the problem for that particular game but I got the same reboot just browsing the Internet, it hung and then rebooted.
I do wonder if Windows 10 just reboots when it encounters a problem, the old have you switched on and off solution.
 
I was also reading on a Microsoft forum how many others are getting a black screen reboot and it's on a variety of machines all with different specifications usually running Windows 10.
Nothing much anyone can pin down and most likely Windows 10 itself causing it to happen, one possible suggestions to fix it is to stop the hard drive from sleeping, seems to help some people.
Here's hoping it something than can be fixed and not some problem with my machine that near impossible to work out the cause
 

Cymek
Thanks for the help.
 
I have run Elite Dangerous in debug mode and it's working so far so perhaps that is the problem for that particular game but I got the same reboot just browsing the Internet, it hung and then rebooted.
I do wonder if Windows 10 just reboots when it encounters a problem, the old have you switched on and off solution.
 
I was also reading on a Microsoft forum how many others are getting a black screen reboot and it's on a variety of machines all with different specifications usually running Windows 10.
Nothing much anyone can pin down and most likely Windows 10 itself causing it to happen, one possible suggestions to fix it is to stop the hard drive from sleeping, seems to help some people.
Here's hoping it something than can be fixed and not some problem with my machine that near impossible to work out the cause
 

Random rebooting can be caused by faulty system ram. Have you check your ram with memtest lately? If not, run Memtest86 v7.1 for a few passes to rule out faulty ram. You will need a usb flash drive to install memtest onto. Test each stick of ram individually. http://www.memtest86.com/..loads/memtest86-usb.zip