Got approved for step up (from 760 to 970), got payment processed, and just sent card in today (Using UPS Next Day Air). Should be there on Friday, Dec 19. I also payed for EVGA to ship new card back to me via UPS Next day Air.
  After I got back home I looked on website and noticed they have a Holiday Shutdown and the last day they will ship out will be Monday Dec 22. What are my chances of getting card before Xmas? If I have to wait till Jan 6+ then that would be bad since I payed over 100 bucks for overnight shipping just to get it 3 weeks later. If they would have stated this in the emails I received then I would have waited so that I wasn't without a video card.
 

They didn't finally approve the RMA until the 17th( I had submitted payment on the 16th). If I'd waited till after the holidays then that would of been around 19(+) days.

The RMA/warehouse schedule shows no shipping the 23 and 24 and will be closed from Dec 25 to Jan 5.
They sent me the email yesterday with the RMA label and instructions to send it in. I sent it today first thing in the morning.
So if they shipped it overnight on Jan 5 I'd get it on the 6.
 
All I can do is see what happens and go from there.
 

joethejman4us,
 
If your original product arrives by tomorrow December 19th,  your step-up should ship Monday the 22nd.  
 
If there is a delay outside of EVGA's control for example shipping damage or transit delay, it will not ship until EVGA opens in 2015.
 
Regards,

joethejman4us,
 
I'm glad we were able to support you right away with the step-up and I am sorry to hear UPS did not fulfill the overnight.  We will take care of this and refund the shipping.
 
Enjoy your product and have a great holiday!