Average wait time for RMA replacements?

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Ryukenwulf
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2016/11/08 08:00:57 (permalink)
Sorry for being a little hasty, as I only got my RMA delivered to EVGA on Monday 7th Nov, but I was curious as to the average turn around time on graphic cards? I sent in a faulty 980ti, great product but seems to have given up the ghost unfortunately and well I am dying from lack of gaming at the moment, and would love to get some idea of the potential length of pain I will have to endure :D
 
Oh and this EVGA_RMA_JaysonC seems on the ball looking over all the threads, nice to see EVGA employees so involved in their product communities
 
Thanks in advance
#1

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    pcmaster00
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    Re: Average wait time for RMA replacements? 2016/11/08 10:18:26 (permalink)
    The average turn around time in the US office is 1-3 business days.

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    Ryukenwulf
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    Re: Average wait time for RMA replacements? 2016/11/08 10:38:26 (permalink)
    Yeah I am in the UK, hopefully its similar, I shouldn't moan to be honest as its a blessing to have warranty to cover these things. 
     
    Good luck with the elections over there
     
    Thanks for your input though appreciate it
    #3
    EVGATech_ChrisB
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    Re: Average wait time for RMA replacements? 2016/11/08 11:04:08 (permalink)
    Hi,
     
    We try to stay around 1-3 business days, but at this time if you do have a GTX 10 series product then unfortunately the wait time can be delayed and we appreciate everyone's patience while we process these requests.



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    Ryukenwulf
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    Re: Average wait time for RMA replacements? 2016/11/08 11:15:33 (permalink)
    Is a 980ti a GTX 10 Series? I was under the impressions 1070 or 1080 was?
     
    Anyway I appreciate all your efforts
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    lebel
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    Re: Average wait time for RMA replacements? 2016/11/08 11:18:54 (permalink)
    Ryukenwulf
    Is a 980ti a GTX 10 Series? I was under the impressions 1070 or 1080 was?
     
    Anyway I appreciate all your efforts


    I would assume he is implying if you have a 10 series as the step up choice.


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    Ryukenwulf
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    Re: Average wait time for RMA replacements? 2016/11/08 11:26:20 (permalink)
    lebel
    Ryukenwulf
    Is a 980ti a GTX 10 Series? I was under the impressions 1070 or 1080 was?
     
    Anyway I appreciate all your efforts


    I would assume he is implying if you have a 10 series as the step up choice.




    Ohhhhhhhhhhhhhhh well now I am gobsmacked....thanks for the info, much appreciated
    #7
    lebel
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    Re: Average wait time for RMA replacements? 2016/11/08 11:28:53 (permalink)
    Ryukenwulf
    lebel
    Ryukenwulf
    Is a 980ti a GTX 10 Series? I was under the impressions 1070 or 1080 was?
     
    Anyway I appreciate all your efforts


    I would assume he is implying if you have a 10 series as the step up choice.




    Ohhhhhhhhhhhhhhh well now I am gobsmacked....thanks for the info, much appreciated


    Your welcome and I meant to say rma instead of step up, but both are relevant in waiting times at the moment


    Phanteks Evolve ATX TG / Asus Z170 Pro / I7 6700K delid-Liquid Pro / Corsair H115i push-pull / 32gb Corsair 3000mhz / EVGA 980ti FTW / 2 x Samsung Evo 500gb / Seasonic Prime Titanium 850w / ASUS ROG PG279
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