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Amazing RMA Service.... But could my luck be even better?

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cmaas
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2014/07/23 01:58:00 (permalink)
   I had my GTX660 fail on me and to be honest, the whole process was easy and super fast.   I shipped my faulty item last Friday and it arrived at EVGA yesterday (Tuesday).   It arrived at 6:30 am and by 7:30, I received a email stating my replacement has been shipped.  I don't think there is anyway my experience could of been any faster.
 
  While confirming my RMA status on the website I stumbled upon the page where the weekly feedback winner are announced.   I realized that I won back in week 7 but never noticed it.  I guess I thought I'd have gotten an email if I won but upon reading, I needed to watch the web page.  Hopefully, EVGA can understand my disappointment if I actually lost out in the one contest I actually won (I seriously win nothing...ever).
 
  But EVGA has won me over and I may actually get one of the new Z97 boards in the near future.   I know if it ever has any problems, I am covered.
 
C. Maas. 

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#1

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    Brimy
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    Re: Amazing RMA Service.... But could my luck be even better? 2014/07/23 06:42:26 (permalink)
    Posts like this really helps me to ease my mind if i had to RMA my gpu to EVGA, i live in the Caribbean.

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    #2
    cmaas
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    Re: Amazing RMA Service.... But could my luck be even better? 2014/07/25 01:09:04 (permalink)
    Well, today I received a email from customer service stating they will allow me to claim my prize.   Now this was supposed to only have a 15 day window from February and it's now July.   It's safe to say EVGA has won me over.   I have no idea what the prize is but it doesn't matter...I finally won something.  Thank you Brandon from c.s.    My replacement GTX660 will be here Monday, so no more World of Tanks running at 20fps.  :)
     

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    Not listing hardware in my rig. While proud of my
    build, don't feel others care what I have and seem like bragging to me when you do.

    #3
    way2faded
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    Re: Amazing RMA Service.... But could my luck be even better? 2014/07/25 02:28:07 (permalink)
    good2hear everything went well.  theres a reason other companies have modeled their whole CS/RMA process after EVGA. 
     
    I was blown away the first time I had to RMA with EVGA.    that was the 512mb 8800gt....that fried within 5 mins of launching Crysis lol.

    #4
    rjohnson11
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    Re: Amazing RMA Service.... But could my luck be even better? 2014/07/25 03:15:49 (permalink)
    EVGA customer service and support is FTW

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #5
    Brimy
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    Re: Amazing RMA Service.... But could my luck be even better? 2014/07/25 04:29:39 (permalink)
    Nice!

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    #6
    Slimshiesty
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    Re: Amazing RMA Service.... But could my luck be even better? 2014/07/25 04:52:09 (permalink)
    We always here about the Bad things, or not so good things that happen around here.. mostly people bad mouth about EVGA products. It seems the ratio is about 10 to 1 bad to good.
    Never really hear much about the good things.. So this usually sets peoples minds at ease.. Knowing EVGA has you covered !

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    #7
    candle_86
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    Re: Amazing RMA Service.... But could my luck be even better? 2014/07/25 08:26:28 (permalink)
    Slimshiesty
    We always here about the Bad things, or not so good things that happen around here.. mostly people bad mouth about EVGA products. It seems the ratio is about 10 to 1 bad to good.
    Never really hear much about the good things.. So this usually sets peoples minds at ease.. Knowing EVGA has you covered !




    look how many people are here on a normal day, thats proof
    #8
    XrayMan
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    Re: Amazing RMA Service.... But could my luck be even better? 2014/07/25 19:14:18 (permalink)
     
    Evga = FTW!!!!         

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