About mine RMA?

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xfire99
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2016/11/16 09:15:22 (permalink)
Mine first EVGA product and also first RMA. So dont really know how EVGAs EAR RMA proccess works.
Right now it says:
 
RMA Type: EAR
Part Number: 08G-P4-6286-KR
Part Desc: EVGA GeForce GTX 1080 FTW GAMING ACX 3.0
Place Purchased: Other
Purchase Date: 08/31/2016
Date Registered: 9/2/2016 9:33:25 AM

 
RMA Number: Pending Approval
RMA Received: Pending
Shipped From EVGA: Pending
signature required: False
 
Cross Ship: Pending Collateral
Shipping Out Option Selected: Ground
Part Number Out: Pending
Status:  Awaiting Credit Card
Next Step: Awaiting Approval
 
What I wonder is how to pay the collateral amount? Do I need to wait for RMA number get approved first and I get mail about to pay it via paypal? Also I sended out new card to me and would it comes with retail box?
#1

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    EVGATech_BrandonS
    EVGA Tech Support
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    Re: About mine RMA? 2016/11/16 09:19:58 (permalink)
    Right now your RMA is awaiting approval; once approved, you'll receive an e-mail containing instructions on how to input your collateral. 
    #2
    Helldog01
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    Re: About mine RMA? 2016/11/17 08:25:12 (permalink)
    Be prepared for a long long Pending Approval state .... My RMA is in Pending Approval state for almost a week now and I only get "promises" that EVGA will soon move forward with it.
    #3
    xfire99
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    Re: About mine RMA? 2016/11/20 01:07:15 (permalink)
    RMA got approved and shipped out, should recieve it next week.Also I see its UPS who delivering it. Does UPS deliver direct to mine home or closest pick up point/center? Last times UPS deliver to mine home and  I wasnt at home. They just left at at mine door (which is bad andyone can pick it up) or gave it to mine neighbour (which is also bad).
     
    But still I havent got any prepaid shipping label emailed to me?
    "Hello,

    We can of course offer you a RMA in this case and we will also be able to cover the shipping costs for the RMA, either by pre-paid shipping label you can print yourself, or via Pick-Up."
     
    So will I get any prepaid shipping label emailed to me?
     
    Regards!
    #4
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