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980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA

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atm743
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2015/03/03 18:31:41 (permalink)
hey all, I've had my 980 Classified 3988 for a month now and every now and then, games keep crashing and i keep getting either DXGI errors, game will just lock up then it will say that windows recovered drivers, but my gpu will be stuck in 2D clock state (around 500MHZ unless i restart the computer) and its happening more and more. my temps are not going past 67C while gaming. i dont have the card overclocked. i did try overclocking when i first got it (only 70mhz+ to core) and it did the same thing as it does now. random driver crashes.  I've done a clean install via the nvidia drivers as well as with DDU in safe mode.  still happens. :( i also have a fresh install of windows (because i also upgraded to X99 the same time i got my 980) 

i wanted to know if i should file a RMA? or if others were having this.  at first i was a little upset that i could not even get +70mhz on the core, but figured whatever the stock boost clock is high as it is for a 980 ill just run it stock. now its like the card is not stable at stock clocks :(  could have saved $130 and bought a reference card :(  I just checked my order history on newegg and i bought the card 38 days ago (8 days past newegg's 30 day return/replace policy. should i give newegg a call or email and see if they can throw me a bone or just go through evga? (i really don't feel like paying $20 bucks to ship this card from ny to cali then wait a 2 weeks to get a replacement :( ) ground shipping from cali to me takes a week to get here and i dont have a back up card :/ 

what are your thoughts?   

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#1

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    bcavnaugh
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/03 18:49:56 (permalink)
    I would think that your Intel Core I7 5820K @ 4.3ghz  overclock may be the issue or unstable as it may.
    What Driver are you on?
    If you reset your Motherboard back to the Default or Optimized Settings do you still have errors and also what is the Error Codes?
    BSOD Code that is, if you need a viewer for your Memory Dump file I use BlueScreenView
    If you do not get any BSOD Errors while you are at the Default or Optimized Settings then you are most likely fine.
    Your PSU maybe a little low to overclock the Classified Models and the CPU at the same time.
    post edited by bcavnaugh - 2015/03/03 18:53:11

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    #2
    atm743
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/03 19:14:14 (permalink)
    bcavnaugh
    I would think that your Intel Core I7 5820K @ 4.3ghz  overclock may be the issue or unstable as it may.
    What Driver are you on?
    If you reset your Motherboard back to the Default or Optimized Settings do you still have errors and also what is the Error Codes?
    BSOD Code that is, if you need a viewer for your Memory Dump file I use BlueScreenView
    If you do not get any BSOD Errors while you are at the Default or Optimized Settings then you are most likely fine.
    Your PSU maybe a little low to overclock the Classified Models and the CPU at the same time.




    downloaded that and it shows no crash files.  (and im not getting BSOD, just driver crashes) 
    ill try setting my cpu back to stock but i dont see how my cpu overclock would be crashing the graphics drivers? 

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    #3
    bcavnaugh
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/04 07:31:48 (permalink)
    atm743
    bcavnaugh
    I would think that your Intel Core I7 5820K @ 4.3ghz  overclock may be the issue or unstable as it may.
    What Driver are you on?
    If you reset your Motherboard back to the Default or Optimized Settings do you still have errors and also what is the Error Codes?
    BSOD Code that is, if you need a viewer for your Memory Dump file I use BlueScreenView
    If you do not get any BSOD Errors while you are at the Default or Optimized Settings then you are most likely fine.
    Your PSU maybe a little low to overclock the Classified Models and the CPU at the same time.




    downloaded that and it shows no crash files.  (and im not getting BSOD, just driver crashes) 
    ill try setting my cpu back to stock but i dont see how my cpu overclock would be crashing the graphics drivers? 


    Look in the Folder C:\Windows\LiveKernelReports\WATCHDOG
     
    An unstable Overclocking of the CPU will crash the Video Driver.

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    #4
    Vlada011
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/04 08:39:24 (permalink)
    Did you tried 3DMark Firestrike.
    Set fan manual on 80-100% and leave loop 1h.
    Disable Demo some people with series 900 say they have crash with Demo and can't fix that.

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    https://xdevs.com/guide/2080ti_kpe/#intro
    https://www.evga.com/articles/01386/evga-sr-3-dark/
     
     
     

     
     
    #5
    Sajin
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/04 11:38:54 (permalink)
    If the card runs stable while downclocked -105 on both the core & memory it's time to RMA it. Go through EVGA for the RMA.
    #6
    atm743
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/04 16:46:50 (permalink)
    bcavnaugh
    atm743
    bcavnaugh
    I would think that your Intel Core I7 5820K @ 4.3ghz  overclock may be the issue or unstable as it may.
    What Driver are you on?
    If you reset your Motherboard back to the Default or Optimized Settings do you still have errors and also what is the Error Codes?
    BSOD Code that is, if you need a viewer for your Memory Dump file I use BlueScreenView
    If you do not get any BSOD Errors while you are at the Default or Optimized Settings then you are most likely fine.
    Your PSU maybe a little low to overclock the Classified Models and the CPU at the same time.




    downloaded that and it shows no crash files.  (and im not getting BSOD, just driver crashes) 
    ill try setting my cpu back to stock but i dont see how my cpu overclock would be crashing the graphics drivers? 


    Look in the Folder C:\Windows\LiveKernelReports\WATCHDOG
     
    An unstable Overclocking of the CPU will crash the Video Driver.




    this is what I've found in that folder. looks like nvidia driver's crashing. not sure what to look for to tell if its my  cpu causing it. 


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    #7
    atm743
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/04 16:49:39 (permalink)
    Sajin
    If the card runs stable while downclocked -105 on both the core & memory it's time to RMA it. Go through EVGA for the RMA.




    Ill give that a go later tonight. (i've noticed that anything running cryengine fails more offten that other games or programs. crysis 3, evolve, (i have to download and see if Lichdom: Battlemage causes it to crash as much)  i did get one crash while playing battlefield 4 the other day, and i never crash in that game.  

    ill do some testing tonight and tomorrow and see what happens. i did just update to the 347.71 hot fix driver. so far so good. from what i've read on guru3d, its a new driver branch. so maybe it was just the last 2 drivers? who knows. have yet to crash today (cross figuers lol) 

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    #8
    bcavnaugh
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/04 21:17:38 (permalink)
    Double Click one the errors in the top window and then post the code number.
    Your image is to small to read any data
     
    Better, click on the image now. You have been have issue for a while it looks likes 141 and a few 117.
    VIDEO_ENGINE_TIMEOUT_DETECTED (0x141): http://msdn.microsoft.com/en-us/libr...(v=vs.85).aspx. 0x117
    implies an adapter-wide reset: 0x141 implies a reset within specific nodes of an
    adapter. Caused by timeout in video driver recovery.

     
    I Still think that your CPU Overclocking is causing your issue.
    In your Bios have you changed the "BCLK Frequency" form 100 the Default for this setting?
    post edited by bcavnaugh - 2015/03/04 21:35:29

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    #9
    atm743
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/04 22:15:02 (permalink)
    bcavnaugh
    Double Click one the errors in the top window and then post the code number.
    Your image is to small to read any data
     
    Better, click on the image now. You have been have issue for a while it looks likes 141 and a few 117.
    VIDEO_ENGINE_TIMEOUT_DETECTED (0x141): http://msdn.microsoft.com/en-us/libr...(v=vs.85).aspx. 0x117
    implies an adapter-wide reset: 0x141 implies a reset within specific nodes of an
    adapter. Caused by timeout in video driver recovery.
     
    I Still think that your CPU Overclocking is causing your issue.
    In your Bios have you changed the "BCLK Frequency" form 100 the Default for this setting?




    I have 2666 mhz ddr4 ram. for some reason, with X99, when i set XMP to that speed, my BCLK goes to 125. not sure why. should i just manually set it to 100 and adjust my core multiplier?.  i think i've read somewhere that messing with the BCLK messes with all bus speeds (pci, sata, and so on) could that be whats doing it? 

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    #10
    255killer
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/05 02:03:39 (permalink)
    atm743
    bcavnaugh
    Double Click one the errors in the top window and then post the code number.
    Your image is to small to read any data
     
    Better, click on the image now. You have been have issue for a while it looks likes 141 and a few 117.
    VIDEO_ENGINE_TIMEOUT_DETECTED (0x141): http://msdn.microsoft.com/en-us/libr...(v=vs.85).aspx. 0x117
    implies an adapter-wide reset: 0x141 implies a reset within specific nodes of an
    adapter. Caused by timeout in video driver recovery.
     
    I Still think that your CPU Overclocking is causing your issue.
    In your Bios have you changed the "BCLK Frequency" form 100 the Default for this setting?




    I have 2666 mhz ddr4 ram. for some reason, with X99, when i set XMP to that speed, my BCLK goes to 125. not sure why. should i just manually set it to 100 and adjust my core multiplier?.  i think i've read somewhere that messing with the BCLK messes with all bus speeds (pci, sata, and so on) could that be whats doing it? 

    You have read correctly... Bclk should be at 100-105. Running that high of Blck will cause corruption of bus lanes.
    #11
    atm743
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/05 02:28:05 (permalink)
    Wonder why the board sets the cpu strap and blck to 125mhz when using 2666mhz ram my bus has 2400 MHz kit and xmp defaults to 100

    Also confused what cpu strap is ?

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    #12
    255killer
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/05 06:15:09 (permalink)
    Strap should be close to blck. However I would set your blck and strap to 100 or auto and retest your gpu overclock...
    #13
    Joacpro
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/05 06:30:28 (permalink)
    Windows 10?
     
    .65 drivers have a lot issues with W10...roll back to .09 .
     
    1 option is to turn hardware acceleration off in browsers while using W10/.65 drivers.It should fix some crashes,but I would not still suggest using .65 .
    post edited by Joacpro - 2015/03/05 06:34:20


     
     
    #14
    bcavnaugh
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/05 13:33:01 (permalink)
    Start over on your Bios Set it back to the Default settings and you might as well update to 1.15 1.16 now that it is out.
    Press and hold the small red button on the Motherboard or the back of the computer's I/P Panel and hold for 4 or 5 seconds as you power on your computer and then let go. This will clear all the Bios Settings. Bios Wayback Button if I remember on the ASUS MB.
    post edited by bcavnaugh - 2015/03/06 17:13:47

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    #15
    awahwah
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/05 14:53:48 (permalink)
    My GTX 980 Classified has just started crashing too, the only change is a recent Raser Synapse update today. I've just uninstalled and will test tomorrow often work. Just a thought if you are running Raser products.
    #16
    atm743
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/05 15:05:06 (permalink)
    Ok I manually set the cpu strap and bclk back to 100 last night. Same ram and cache speeds as before just with different multiplier settings.

    Everything so far so good played 2 hours of bf4 and 2 hours of evolve last night no issues so far. Even did it with 80+ on the core of the gpu just to be crazy lol and everything perfect.

    I'll be gamin tonight and I'll be testing it out and seeing how it goes. Hopefully everything Works perfect tonight

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    GunslingerOCS
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/06 15:22:02 (permalink)
    I don't think its your CPU overclock at all, I'm having the same issue with 980 Classifieds and also 980 Matrix, I think it has to do with the 980 custom PCB cards and the drivers.  
     
    I've reinstalled my 780 Ti KPE's and have not had an issue since.
    FWIW, I'm running my CPU at 4.8GHz core and 4.8GHz cache.

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    #18
    atm743
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/06 16:40:20 (permalink)
    GunslingerOCS
    I don't think its your CPU overclock at all, I'm having the same issue with 980 Classifieds and also 980 Matrix, I think it has to do with the 980 custom PCB cards and the drivers.  
     
    I've reinstalled my 780 Ti KPE's and have not had an issue since.
    FWIW, I'm running my CPU at 4.8GHz core and 4.8GHz cache.





    I was thinking that as well. i had a Ref 780 Ti, (it was overclocked to at least 1300mhz (boost) ) never had issues.  also, i'm running display port on my monitor (gsync monitor) and every once in a while, im getting the black screen (no signal) issue with this 980 that i NEVER had with my Ti. and it happens before i even hit windows it happens during post. the computer will post and not show the screen showing the bios splash screen (where you can press Delete to get into bios). but i can hear my computer booting into windows fine. i have to restart the computer to get the monitor to display something.  its very annoying. 

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    #19
    bcavnaugh
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/06 17:12:09 (permalink)
    I see the Problem Now ASUS X99-Pro and I though you had the EVGA X99 Classified Motherboard.
    I am so sorry for my error.

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    #20
    Menthol003
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/06 17:59:57 (permalink)
    GunslingerOCS
    I don't think its your CPU overclock at all, I'm having the same issue with 980 Classifieds and also 980 Matrix, I think it has to do with the 980 custom PCB cards and the drivers.  
     
    I've reinstalled my 780 Ti KPE's and have not had an issue since.
    FWIW, I'm running my CPU at 4.8GHz core and 4.8GHz cache.


    nice CPU, I can't get much past 4.4 cache on mine, and it's the best of three I've had
    #21
    atm743
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/06 19:09:32 (permalink)
    just got a BSOD just now running evolve. was only playing for about 10 minutes. the screen didnt even blue screen, gave just froze, after 30 seconds or so computer restarted :/ 
     


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    #22
    bcavnaugh
    The Crunchinator
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    Re: 980 classy 04G-P4-3988-KR keeps crashing drivers (and windows) should i RMA 2015/03/06 21:55:50 (permalink)
     Bug Check 133? Time for a CLEAN Driver Install or a Fresh OS Install.

    post edited by bcavnaugh - 2015/03/06 21:59:46

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