3 business days already and no shipment.

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jamexr
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2016/10/04 11:03:17 (permalink)
My old card was received 3 business days ago already. My step up card hasn't shipped still. Any updates? Hope it ships today so I can get it before the weekend!
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    EVGATech_AndrewA
    EVGA Tech Support
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    Re: 3 business days already and no shipment. 2016/10/04 11:08:05 (permalink)
    I have sent you a PM. Please respond to it.


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    EVGA_RMA_JaysonC
    RMA Management
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    Re: 3 business days already and no shipment. 2016/10/04 11:14:05 (permalink)
    jamexr
    My old card was received 3 business days ago already. My step up card hasn't shipped still. Any updates? Hope it ships today so I can get it before the weekend!




    Hello jamexr,
     
    We do apologize for any confusion.  We did receive and check in your original product for step-up on Friday.  Monday effectively begins the 1st business day of processing and as such today would be the 2nd business day.  We are working on getting your step-up processed as quick as possible however due to the large volume of shipments we reserve a 1-3 business day processing period to fulfill each shipment.  We appreciate your patience and look forward to offering you a tracking number once the shipment has moved out the dock.
     
    Best Regards,


    Twitter - @EVGA_JaysonC
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    jamexr
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    Re: 3 business days already and no shipment. 2016/10/05 23:01:21 (permalink)
    EVGA_RMA_JaysonC
    jamexr
    My old card was received 3 business days ago already. My step up card hasn't shipped still. Any updates? Hope it ships today so I can get it before the weekend!




    Hello jamexr,
     
    We do apologize for any confusion.  We did receive and check in your original product for step-up on Friday.  Monday effectively begins the 1st business day of processing and as such today would be the 2nd business day.  We are working on getting your step-up processed as quick as possible however due to the large volume of shipments we reserve a 1-3 business day processing period to fulfill each shipment.  We appreciate your patience and look forward to offering you a tracking number once the shipment has moved out the dock.
     
    Best Regards,




     
    Thanks Jayson! Getting the card tomorrow! 
     
    Just one more thing, I used the old card to request the free power link, however as you know, I just stepped up to a gtx 1080 and sent the 1070 back to evga. If I un-register the 1070, will that mess up my request for the free powerlink?
    #4
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