DeafSpacker
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Hi guys I bought a brand new system complete with an EVGA 1080 SC last week, it was pre-built by a reputable company within the UK because I have mild Cerebral Palsy so I can't build a system myself. Upon powering the system on for the first time I turned the LED lights on the 1080 off for the first few days but then I changed my mind and turned them on. However this afternoon none of the LED's are working, they are set to 'On' in GFE and I've tried adjusting the brightness etc but nothing has helped. I've not physically touched the GPU so it's not as if I've knocked a cable or anything. Could it be a bug within GFE or is it a hardware problem? Thanks
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arestavo
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Re: 1080 SC, LED's no longer work
2016/09/24 13:13:47
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I believe the EVGA ACX model GPUs require PrecisionX to change the LEDs.
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Flea007
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Re: 1080 SC, LED's no longer work
2016/09/24 13:17:35
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Must get NVidia Gefore Eperience the led controls are there I was like **** too first day arestavo nice speed I do 180/24 24/7
post edited by Flea007 - 2016/09/24 13:19:40
40+year old Gamer LOL Asus x99 strix mb bios 10xx i7 6850k 3.6 stock weird turbo is 3.8 but getting 4.0Ghz 6 core Broadwell E 32GB Rip Jaws factory OC PC 3000 2 EVGA 1080 GTX SC stock max GPU 3.0 2012/5005 all default out box 480GBx 2 SSD Raid 0 Kingston Hyper X 1TB 2TB external HD just for storage for movies ASUS 3D 24 IN 144 1 MS 3D monitor Corair H2100 wireless headphones 7.1 Ms Xbox 360 wireless controller for PC Logitech G19 LCD in KB Razor 16000 dpi mamba wireless LG blue Ray 3D copier all in one 850watt ps
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steve1873
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Re: 1080 SC, LED's no longer work
2016/09/24 13:50:49
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What MIGHT have happened and I can't confirm 100%, is you may have selected no LED in Geforce Experience, which has now been updated to GE 3.0.x which now doesn't include option for controlling LED's. Install EVGA Precision and you should be able to switch them on or off or have them pulse.
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steve1873
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Re: 1080 SC, LED's no longer work
2016/09/24 13:53:03
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Although Precision just crashes when I try to alter LED's (mines is a SC as well but have since fitted Hybrid which also has LED illumination).
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DeafSpacker
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Re: 1080 SC, LED's no longer work
2016/09/24 14:13:28
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I was led to believe that Precision X or OC can't control the LED's on the EVGA SC...? I've just checked and the LED button is grayed out.
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arestavo
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Re: 1080 SC, LED's no longer work
2016/09/24 14:28:01
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steve1873
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Re: 1080 SC, LED's no longer work
2016/09/24 14:50:15
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DeafSpacker I was led to believe that Precision X or OC can't control the LED's on the EVGA SC...? I've just checked and the LED button is grayed out.
Not greyed out for me. Although as I say, it crashes when I attempt to make any changes.... Precision version 6.0.4 (have no clue if this is newest version as I don't use it with any regularity)
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JosephL
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Re: 1080 SC, LED's no longer work
2016/09/24 14:50:50
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Hello DeafSpacker and welcome to the Forums! I have sent you an email direct regarding this issue you are having. Please let me know if you do not receive the email so I can assist you further.
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JosephL
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Re: 1080 SC, LED's no longer work
2016/09/24 14:52:41
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steve1873
DeafSpacker I was led to believe that Precision X or OC can't control the LED's on the EVGA SC...? I've just checked and the LED button is grayed out.
Not greyed out for me. Although as I say, it crashes when I attempt to make any changes.... Precision version 6.0.4 (have no clue if this is newest version as I don't use it with any regularity)
This issue has since been fixed in version 6.06. The LED option will not be enabled if you do not have a compatible FTW or Classified 10 series card. The LED effects should still be available using the LED Visualizer from Nvidia.
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steve1873
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Re: 1080 SC, LED's no longer work
2016/09/24 14:52:43
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There is a newer version (6.0.6) which I am about to install to try. Yeah greyed out on 6.0.6.
post edited by steve1873 - 2016/09/24 14:57:54
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steve1873
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Re: 1080 SC, LED's no longer work
2016/09/24 14:58:50
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EVGATech_JosephL
steve1873
DeafSpacker I was led to believe that Precision X or OC can't control the LED's on the EVGA SC...? I've just checked and the LED button is grayed out.
Not greyed out for me. Although as I say, it crashes when I attempt to make any changes.... Precision version 6.0.4 (have no clue if this is newest version as I don't use it with any regularity)
This issue has since been fixed in version 6.06. The LED option will not be enabled if you do not have a compatible FTW or Classified 10 series card. The LED effects should still be available using the LED Visualizer from Nvidia.
Yeah see that now. The LED Visualizer - is this a separate piece of software now, as it has been removed from the latest version (3.0 onwards) of Geforce Experience.
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JosephL
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Re: 1080 SC, LED's no longer work
2016/09/24 15:08:38
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The LED Visualizer can be run independently. The file is titled NvLedVisualizer.exe but I do not want to recommend a third party source for the download. You still should be able to find this for download but I recommend scanning for viruses seeing as it is a .exe file.
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steve1873
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Re: 1080 SC, LED's no longer work
2016/09/24 15:15:29
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DeafSpacker
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Re: 1080 SC, LED's no longer work
2016/09/25 00:34:07
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Hi Joseph, thank you for your email. I followed the steps but unfortunately this has not resolved my issue. I don't understand, can the LED's just die or something? They were working fine up until yesterday and the whole system is only a week old.
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JosephL
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Re: 1080 SC, LED's no longer work
2016/09/25 06:34:20
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DeafSpacker Hi Joseph, thank you for your email. I followed the steps but unfortunately this has not resolved my issue. I don't understand, can the LED's just die or something? They were working fine up until yesterday and the whole system is only a week old.
I am sorry to hear that you were not able to get the LED's working. It is not a common issue but it is possible for the LED's to stop working just like any piece of hardware. I have set up an RMA ticket so we can get you a replacement unit. I sent you a follow up email with instructions on how to get started.
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DeafSpacker
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Re: 1080 SC, LED's no longer work
2016/09/25 06:43:06
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Thanks Joseph, looks like I'll be sending it back to you guys. Two questions before I proceed though, do you have my graphics card in stock and will the replacement be brand new?
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AHowes
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Re: 1080 SC, LED's no longer work
2016/09/25 07:22:54
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The place who built hour pc can't test your card in another system to make sure it's not something else or replace it with another new card? There must be a warranty with your pc from the maker.
Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop. Asus Z390 ROG Extreme XI MB G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 EVGA 2080ti K|NGP|N w/ Hydro Copper block. 34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
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DeafSpacker
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Re: 1080 SC, LED's no longer work
2016/09/25 07:30:30
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Yup, I've just emailed them actually, might be easier rather than sending the card to EVGA.
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AHowes
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Re: 1080 SC, LED's no longer work
2016/09/25 07:36:48
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DeafSpacker Yup, I've just emailed them actually, might be easier rather than sending the card to EVGA.
No doubt.. they know if something will ever go wrong with a new build it will happen sooner then later.
Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop. Asus Z390 ROG Extreme XI MB G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 EVGA 2080ti K|NGP|N w/ Hydro Copper block. 34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
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JosephL
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Re: 1080 SC, LED's no longer work
2016/09/25 07:41:28
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DeafSpacker Thanks Joseph, looks like I'll be sending it back to you guys. Two questions before I proceed though, do you have my graphics card in stock and will the replacement be brand new?
The replacement would be a brand new in box product. I am not able to see the current stock so I cannot give a definite answer. We tend to keep a separate stock for warranty products to maintain our low turnaround time. If you would like to check with the original place of purchase that is fine. If you have any issues getting this replaced with the original place of purchase, or would just like to use us, please let us know and we will be glad to assist you further.
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AHowes
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Re: 1080 SC, LED's no longer work
2016/09/25 07:52:34
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Evga is beautiful! It's a sunday and here evga is to save the day!
Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop. Asus Z390 ROG Extreme XI MB G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 EVGA 2080ti K|NGP|N w/ Hydro Copper block. 34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
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DeafSpacker
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Re: 1080 SC, LED's no longer work
2016/09/25 09:04:30
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Thank you Joseph, I'll keep you updated.
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Nozler
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Re: 1080 SC, LED's no longer work
2016/09/25 11:05:22
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Same issues sense day one they have never worked.I've tried different versions of POX and Geforce exp. I'll not rma for a light as this is the only gpu in my gaming system :/ And it boosts to 2012 right out of the box. I don't feel like playing the lottery sense I feel that is a dang good chip.
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DeafSpacker
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Re: 1080 SC, LED's no longer work
2016/09/25 11:37:00
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Yeah it's frustrating as the card itself performs great and I do feel silly for asking if it can be exchanged but I suppose if I spend £650 I want it to work like it should.
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Nozler
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Re: 1080 SC, LED's no longer work
2016/09/25 18:01:56
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DeafSpacker Yeah it's frustrating as the card itself performs great and I do feel silly for asking if it can be exchanged but I suppose if I spend £650 I want it to work like it should.
I don't blame you at all,for the kind of money we paid for that card everything should work as advertised.
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DeafSpacker
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Re: 1080 SC, LED's no longer work
2016/09/27 10:59:48
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Just a quick update... I contacted my PC builder and they arranged an RMA, they were waiting for the 1080 stock to be resupplied. Anyway, I've just tried the LED and it only bloody works now! I genuinely have no idea what the problem was, any thoughts Joseph? I've not knocked or move the case since I took delivery of it and put it on my desk so I'm wondering if it's software related...?
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AHowes
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Re: 1080 SC, LED's no longer work
2016/09/27 11:45:04
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Loose led wire connection?
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