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10 year warranty is the greatest but;

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lerb50
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2015/07/07 11:28:53 (permalink)
 Hello I purchased a EVGA SuperNOVA 1300 G2 Power Supply and then read the reviews for it (New Egg)and I an genuinely concerned  about so many people saying that the power supply shorted (blew up) and damaged other components in there system. What exactly is EVGA's policy on this? If a under warranty power supply causes damage to some or all the components in my system?

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    Sajin
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    Re: 10 year warranty is the greatest but; 2015/07/07 12:40:05 (permalink)
    This is a good question. I too would like to know the answer to this.
    #2
    HOT POCKET
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    Re: 10 year warranty is the greatest but; 2015/07/07 21:17:09 (permalink)
    I just purchased one also and would like to know. I thought these had some type of safety feature built in them to prevent other components going with them.

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    Pgcmoore
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    Re: 10 year warranty is the greatest but; 2015/07/07 21:48:34 (permalink)
    http://www.evga.com/articles/00803/#check
     
    I also thought this problem was fixed over a year ago. Check to see when the bad reviews came in, there was a serious problem when they were released and you can check you serial number in the link above to see if you got old stock, which should have been recalled.

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    Re: 10 year warranty is the greatest but; 2015/07/07 23:22:30 (permalink)
    Thanks for the link. I purchased one from the EVGA store. I would hope they wouldn't be sending these defective ones out still.

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    lerb50
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    Re: 10 year warranty is the greatest but; 2015/07/10 12:55:54 (permalink)
    Still no one from EVGA to comment in on this?

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    #6
    the_Scarlet_one
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    Re: 10 year warranty is the greatest but; 2015/07/10 13:11:09 (permalink)
    I have two of these, I have a 1600G2 also.. Notice that all of those posts are from Early 2014 and that there was a fix installed in early 2014 that corrected the issue and EVGA even addressed it in the comments that you are referring to.
    #7
    lerb50
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    Re: 10 year warranty is the greatest but; 2015/07/10 13:33:19 (permalink)
    Thank you  for the info I looked at the dates too and would still like to know, If a under warranty power supply causes damage to some or all the components in my system what is EVGA's policy ?

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    #8
    EVGA_JacobF
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    Re: 10 year warranty is the greatest but; 2015/07/10 14:17:33 (permalink)
    In the extremely unlikely event that this does occur, we will review on a case by case basis.


    #9
    lerb50
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    Re: 10 year warranty is the greatest but; 2015/07/11 03:33:12 (permalink)
    Thank you very much I knew I could count on EVGA !

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    Vlada011
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    Re: 10 year warranty is the greatest but; 2015/07/11 09:12:05 (permalink)
    I like that because EVGA is only company who take look for every case specifically and decide to what to do.
    With other company you are doomed on long debate and at the end they can't help you or they don't want to help you.
    Because of that no matter how I'm angry sometimes EVGA will always have special place in my heart.
    Because I respect that company and their fail hurt me sometimes same as favorite team when lose game.
     

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    #11
    Deus-Rex
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    Re: 10 year warranty is the greatest but; 2015/07/12 03:08:07 (permalink)
    I can understand the preference to avoid committing to a definitive answer, as many people would likely try to fraudulently take advantage of it.
    #12
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